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Customers are now really looking

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for outcomes more than anything else.

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Matt, Capita has been building
a much more advanced AI stack

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and moving towards agentic.

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How is that changing
your value proposition

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and, really, how the market sees you?

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Yeah, we are very excited
about the AI stack

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and what it's going to allow
us to do for our customers.

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I think customers are now really looking

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for outcomes more than anything else.

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And with the rise of agentic AI

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and, you know, the ability to
combine agents with humans,

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we're now able to deliver
those outcomes faster,

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better for our customers,

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and the AI stack is going
to allow us to do that.

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Everyone loves faster and better.

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Now, you're also working with AWS and BCG.

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How is that partnership helping you?

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So, AWS partnership-really
critical to our AI stack,

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from the workloads we're
running on agentic AI ...

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and, obviously, our
partnership with BCG is

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also really important, helping us deliver

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that value faster to our customers.

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So, Max, you heard about
all these tech advances.

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How does that translate
on the business side?

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In my view, you know, the
tech side is necessary

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but not sufficient.

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You need to focus on three more things

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that we're also bringing
to this partnership.

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I think one is an absolute focus on value.

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Where are the big pots?

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Where's the bang for your buck?

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And then being very focused on

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where's the inefficiency in the process?

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Where's the lack of quality in a process

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that allows you to
drive the top line, say?

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And then really honing in on this.

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That's the first one.

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The second one is: you
need to drive adoption.

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Without adoption, you
have a piece of tech,

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but it needs to be used.

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So you need to co-create with
the end user, the customer,

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maybe your staff, whoever it might be.

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You need to have them as
part of the build journey.

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And you need to build
capabilities that ensure

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that you understand what
the agents are doing,

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so you build that trust,

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and you ensure that the
outcome is one that you want.

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And then the third one
is a really strong focus

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on getting a few things right.

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Focus on two or three big, we call them

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"reshape initiatives,"

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where you're reshaping your business.

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Get them right, don't do 100 of them.

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Focus on the reshape initiatives.

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Thank you so much, gentlemen.

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(bright music)