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Carolyn, Clare, thank you for joining us at BCG EDGE 2025
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and bringing your Workday teams.
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Suzanne, thank you for joining us for this conversation.
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To the Workday team,
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can you tell me a little bit more about what's at the core
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of the partnership between BCG and Workday?
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If you think about our joint strength in terms of BCG
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and the deep transformation expertise that you have,
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the deep industry and business skills,
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combined with our technology expertise,
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it really brings together that partnership,
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which means we can go out there
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and help our joint customers really deliver value
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to their business.
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There's another area, as a CTO for EMEA for Workday,
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that's very close to my heart,
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and, of course, that's also about innovation.
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So it's working together on our innovation to ensure
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that we can get our customers have the best value.
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And again, it's about ensuring that they continue
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that growth, measurement, efficiency
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and be able to operate in this phenomenal world
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of technology that we're all now living in.
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We're not just working as a team,
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we're working as partners with a shared goal
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of making impact in the market for our clients jointly.
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And combined with the power of your technology and the data
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and what you're doing in the AI space,
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and what we do in the strategy and advisory space,
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it's really filling a void right now,
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and the market is sorely in need of that fast-paced,
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outcome-driven sort of collaboration.
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Can you tell me a little bit more
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about where you see the biggest opportunities for BCG
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and Workday to collaborate to drive greater client value?
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The first thing we have to do is look at how we optimize
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and ensure that they truly are getting the value
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of what they have today.
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And certainly there I see that.
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I see that we have to do a lot more really to try
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and optimize what we're doing.
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And then on top of that, we can start
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to really layer on the innovation and think about agentic AI
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and so on, and how we accelerate that going forward.
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And that's where we really see this partnership
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and collaboration playing out and really being able
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to help our customers reset that foundation to ensure,
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and I'm gonna take it to the next level
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when it comes to this question,
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of course, from an AI perspective,
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that's exactly where our customer needs.
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And we know that you here in this organization at BCG
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couldn't think of anything better to be able to help us
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to do that because it's so important
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that our customers can leverage
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what we're doing from an innovation perspective,
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especially on the road
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that we're taking from an AI perspective, to help them
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to make the most of everything that they got.
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So they obviously also can ensure they can growth.
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And, of course, at the heart, the foundation
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of AI is all about the data.
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And if you think about how we can collaborate
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using your HR, benchmarking and diagnostic tool,
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that combined with the Workday platform
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and the data that we're sitting on
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will really help those customers
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drive better decision-making through brilliant insights.
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I will say one thing, that the opportunities
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that we see in the marketplace are very different
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from what might have been in the marketplace 5,
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7, 10 years ago.
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We're talking about meeting clients where they are,
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but then leapfrogging them to the next pace to help tackle
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what they don't know their next horizon is going to be.
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And when you think about that journey,
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that also means there's the opportunity to do upskilling
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for our clients to help them be the best prepared.
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So we're putting in the foundation, creating sustainability
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for them until the next revolution comes.
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All right, in the recent Vitality Code report
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that BCG and Workday released,
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can you share some insights that we derived from that?
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What the report shows
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is that those fast-growing companies,
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first of all, they have a great strategy.
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They're really agile companies.
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They have a fantastic technology backbone.
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They're focused on people and being skills led,
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and also have a great culture as well.
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The report really leans in how we can,
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its organizations can really leverage what it takes
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to have that level of vitality through the work
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that you're doing, and how you're measuring it.
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And if you think about technology
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in terms of having that level of vitality,
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it is about having a strong foundation.
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It's about having a modern technology,
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but it's about having a modern technology
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that can continue on innovating
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so that our shared customers can make the most
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of absolutely what they have.
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And now we're entering into, of course,
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the world of agentic AI.
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And this really is where the transformation happens,
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and it's the power of the orchestration
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of those agents really delivering
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what is incredible when it comes to being able
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to transform organizations.
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Why?
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Because they can do a whole lot more.
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And I'm gonna give you one statistic on that.
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Through our recruiting agent,
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just talking to customers in terms of how that's measured,
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they're seeing 53% increase in recruiting capacity.
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Who doesn't want 53% of anything in terms of time back?
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And helping customers sort of move away
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from the pilot into the real-life use cases now
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so that they can deliver those kind of benefits.
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I'll just close this one out
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by saying this is a perfect example of the 10-20-70.
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You need the strategy, you need the technology,
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but if you don't address that 70% of the people
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and change management, you'll have some incremental change,
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maybe some moderate change,
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but you won't achieve transformation
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and you won't be sustaining that vitality.
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Carolyn, Clare, thank you
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for joining us today at BCG EDGE 2025.
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Thank you for engaging your Workday teams
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in this forum with us.
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Suzanne, always a pleasure to have you join us as well.
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Thank you for your insights.
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(lively music ending)