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<v Narrator>Today's consumers demand</v>

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exceptional personalized brand experiences across channels.

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With Conversational Commerce by BCG X,

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brands across industries can engage with customers

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through conversational experiences

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in the channel of their choice.

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Let's look at Conversational Commerce at work in a telco.

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Emma just moved to a new home

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and needs to set up her internet connection.

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On her way to work

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she sees an ad with an exciting offer on internet plans

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and scans the QR code to learn more.

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(screen whooshes)

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<v Attendant>Welcome to Conversational Commerce by BCG X.</v>

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Please enter your address to check service availability.

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<v Emma>Sure. It's 500 Muldon Ave 02018,</v>

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Boston, Massachusetts.

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(lively music)

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<v Attendant>Great news. We offer service at this location.</v>

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Here are the available plans.

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<v Narrator>In no time, she's able to choose</v>

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and pay for her plan,

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never needing to leave the social channel.

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(lively music)

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Impressed by her seamless experience,

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Emma suggests Adam,

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who is also searching for internet options,

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to try Conversational Commerce.

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(screen whooshes)

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Adam engages with its dynamic browsing capability

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to explore plans, get personalized recommendations,

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and compare options side by side.

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(lively music)

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At checkout,

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"heartbeat nudges" help Adam when he's unsure

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how to navigate options,

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enabling him to complete his online purchase.

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(lively music)

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Conversational Commerce

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can also proactively suggest upgrades

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and offers based on usage, as in this case,

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where Emma has exceeded her plan's data limit.

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(lively music)

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Conversational Commerce

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is a scalable enterprise-grade solution,

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currently enhancing the experience

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for over 20,000 individuals daily across health care,

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industrial goods, and other industries,

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and spanning various platforms.

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The best part? It can be deployed in a matter of weeks

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to create direct value to your bottom line.

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Reach out to the Conversational Commerce by BCG X team

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to learn more.

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(lively music ends)