WEBVTT 1 00:00:00.075 --> 00:00:01.110 (dramatic music) 2 00:00:01.110 --> 00:00:02.670 Aftermarket and field services 3 00:00:02.670 --> 00:00:04.140 are rapidly evolving. 4 00:00:04.140 --> 00:00:05.940 Companies are facing new challenges 5 00:00:05.940 --> 00:00:07.800 as they experience a shift towards younger, 6 00:00:07.800 --> 00:00:10.890 less experienced service teams, supply chain constraints, 7 00:00:10.890 --> 00:00:13.260 a lack of visibility into real-time performance, 8 00:00:13.260 --> 00:00:14.760 and overwhelming amounts of data 9 00:00:14.760 --> 00:00:17.370 without clear ties to customer value. 10 00:00:17.370 --> 00:00:18.390 Winners in this industry 11 00:00:18.390 --> 00:00:21.720 will need to successfully harness the power of data and AI. 12 00:00:21.720 --> 00:00:24.360 This will unlock new opportunities in their businesses, 13 00:00:24.360 --> 00:00:27.300 awarding them with enhanced service team productivity, 14 00:00:27.300 --> 00:00:29.460 increased responsiveness to service needs, 15 00:00:29.460 --> 00:00:32.610 improved operations efficiency across service delivery, 16 00:00:32.610 --> 00:00:33.930 and significant revenue growth 17 00:00:33.930 --> 00:00:36.360 and margin expansion across the network. 18 00:00:36.360 --> 00:00:37.743 These outcomes are all possible 19 00:00:37.743 --> 00:00:41.310 with Field Service AI by BCG X, 20 00:00:41.310 --> 00:00:44.070 a proprietary solution which fully mobilizes data, 21 00:00:44.070 --> 00:00:47.070 advanced analytics, and AI-powered tools, 22 00:00:47.070 --> 00:00:49.620 seamlessly integrating with legacy service systems 23 00:00:49.620 --> 00:00:53.310 to empower clients and maximize their full growth potential. 24 00:00:53.310 --> 00:00:54.330 Field Service AI 25 00:00:54.330 --> 00:00:57.030 features four tech-enabled transformation modules, 26 00:00:57.030 --> 00:00:59.430 rapidly deployable in less than 100 days 27 00:00:59.430 --> 00:01:01.710 to unlock P&L impact. 28 00:01:01.710 --> 00:01:03.660 Field Service AI's Hub Performance 29 00:01:03.660 --> 00:01:05.370 uses live data and insights 30 00:01:05.370 --> 00:01:08.340 to drive immediate and focused actions of your service team, 31 00:01:08.340 --> 00:01:11.070 providing unparalleled visibility into sales leads, 32 00:01:11.070 --> 00:01:13.410 productivity, and much more. 33 00:01:13.410 --> 00:01:15.360 Field Service AI delivers productivity 34 00:01:15.360 --> 00:01:18.360 by optimizing every step of field service operations, 35 00:01:18.360 --> 00:01:20.970 from scheduling to routing to delivery, 36 00:01:20.970 --> 00:01:22.070 and through follow-up. 37 00:01:22.980 --> 00:01:25.740 Our clients have seen clear results in several key areas, 38 00:01:25.740 --> 00:01:28.290 including revenue growth and increased profitability 39 00:01:28.290 --> 00:01:30.660 and service excellence through productivity gain, 40 00:01:30.660 --> 00:01:34.290 plus improved employee engagement and customer satisfaction. 41 00:01:34.290 --> 00:01:35.430 Unlock the full potential 42 00:01:35.430 --> 00:01:37.560 of your aftermarket service business today 43 00:01:37.560 --> 00:01:40.617 with Field Service AI by BCG X. 44 00:01:40.617 --> 00:01:43.284 (bright music)