WEBVTT 1 00:00:00.000 --> 00:00:03.120 (bubbly music) 2 00:00:03.120 --> 00:00:05.160 Government agencies across the world 3 00:00:05.160 --> 00:00:08.700 have a growing need to process cases more efficiently. 4 00:00:08.700 --> 00:00:11.610 With rising backlogs, inefficient processes, 5 00:00:11.610 --> 00:00:15.275 and capacity gaps, government employees are often asked to 6 00:00:15.275 --> 00:00:19.260 do more with less, frustrating the communities they serve. 7 00:00:19.260 --> 00:00:23.520 Introducing, Government Processing Accelerator by BCGX, 8 00:00:23.520 --> 00:00:25.350 an end-to-end solution designed 9 00:00:25.350 --> 00:00:28.440 to empower government agencies to streamline processing, 10 00:00:28.440 --> 00:00:31.980 reduce backlogs, and enhance employee experiences, 11 00:00:31.980 --> 00:00:35.430 helping agencies double case throughput, bridge capacity 12 00:00:35.430 --> 00:00:39.630 and skills gaps, and bring joy back to government service. 13 00:00:39.630 --> 00:00:42.180 From streamlining procurement and business permits 14 00:00:42.180 --> 00:00:45.720 to accelerating benefits claims and driver licenses, 15 00:00:45.720 --> 00:00:48.030 Government Processing Accelerator is built 16 00:00:48.030 --> 00:00:50.970 to adapt across many public sector use cases 17 00:00:50.970 --> 00:00:53.340 and regions around the world. 18 00:00:53.340 --> 00:00:56.580 Government Processing Accelerator is a holistic offering 19 00:00:56.580 --> 00:01:00.120 that not only provides a suite of AI tools and technology, 20 00:01:00.120 --> 00:01:03.240 but pinpoints inefficiencies in existing workflows 21 00:01:03.240 --> 00:01:05.550 to optimize back office processes, 22 00:01:05.550 --> 00:01:08.460 and brings employee-centric change management strategies 23 00:01:08.460 --> 00:01:10.350 to accelerate adoption. 24 00:01:10.350 --> 00:01:12.780 Imagine a caseworker who is responsible 25 00:01:12.780 --> 00:01:15.390 for processing applications for businesses, 26 00:01:15.390 --> 00:01:17.610 seeking to incorporate their company. 27 00:01:17.610 --> 00:01:20.100 Often frustrated with existing tools, 28 00:01:20.100 --> 00:01:23.070 they struggle to stay on top of tasks at each step 29 00:01:23.070 --> 00:01:26.640 across their workflow, including intaking documents, 30 00:01:26.640 --> 00:01:30.780 triaging and routing, making policy-driven decisions, 31 00:01:30.780 --> 00:01:34.710 documenting decisions, and replying to applicants. 32 00:01:34.710 --> 00:01:38.460 Government Processing Accelerator's data extractor 33 00:01:38.460 --> 00:01:41.790 automatically maps input fields from various documents 34 00:01:41.790 --> 00:01:45.120 into structured data, performs translation, 35 00:01:45.120 --> 00:01:47.226 and validates document content. 36 00:01:47.226 --> 00:01:49.809 (bubbly music) 37 00:01:53.790 --> 00:01:57.060 Case Router evaluates documents for completeness, 38 00:01:57.060 --> 00:02:01.860 eligibility, complexity, and risk, ensuring cases are rooted 39 00:02:01.860 --> 00:02:03.637 and assigned to the right staff. 40 00:02:03.637 --> 00:02:06.390 (bubbly music) 41 00:02:06.390 --> 00:02:08.987 Policy Advisor assists by providing insights 42 00:02:08.987 --> 00:02:12.570 and information to aid caseworkers in making informed 43 00:02:12.570 --> 00:02:15.369 and consistent decisions that comply with policy. 44 00:02:15.369 --> 00:02:17.910 (bubbly music) 45 00:02:17.910 --> 00:02:21.150 Decision Drafter generates draft decision documents, 46 00:02:21.150 --> 00:02:24.660 including all necessary details, policy references, 47 00:02:24.660 --> 00:02:28.068 and a clear rationale, saving time for caseworkers. 48 00:02:28.068 --> 00:02:30.840 (bubbly music) 49 00:02:30.840 --> 00:02:33.990 Communication Builder creates clear and tailored messages 50 00:02:33.990 --> 00:02:36.960 in any language, summarizing the decision 51 00:02:36.960 --> 00:02:38.790 and outlining next steps, 52 00:02:38.790 --> 00:02:42.120 ensuring constituents are informed promptly. 53 00:02:42.120 --> 00:02:45.210 Caseworkers can quickly draft responses to applicants 54 00:02:45.210 --> 00:02:48.030 that are accurate, easy to understand, 55 00:02:48.030 --> 00:02:51.150 and in their native language, streamlining communication 56 00:02:51.150 --> 00:02:53.700 and providing a more accessible experience. 57 00:02:53.700 --> 00:02:56.550 Government Processing Accelerator accelerates time 58 00:02:56.550 --> 00:02:57.960 to value through. 59 00:02:57.960 --> 00:03:01.020 AI toolkits that accelerate solution integration 60 00:03:01.020 --> 00:03:04.080 with existing systems at unparalleled speed. 61 00:03:04.080 --> 00:03:06.360 On-the-ground teams have changed practitioners 62 00:03:06.360 --> 00:03:10.260 and local experts who design bespoke processes and trainings 63 00:03:10.260 --> 00:03:12.330 to accelerate adoption. 64 00:03:12.330 --> 00:03:14.280 Our responsible AI council, 65 00:03:14.280 --> 00:03:17.400 which governs frameworks for the ethical, transparent, 66 00:03:17.400 --> 00:03:19.473 and fair application of technology. 67 00:03:20.700 --> 00:03:22.083 By enhancing staff productivity 68 00:03:22.083 --> 00:03:24.600 and elevating service quality, 69 00:03:24.600 --> 00:03:27.540 Government Processing Accelerator empowers governments 70 00:03:27.540 --> 00:03:29.940 to deliver meaningful, lasting impact 71 00:03:29.940 --> 00:03:31.443 to the communities they serve.