WEBVTT 1 00:00:00.000 --> 00:00:03.500 (upbeat electronic music) 2 00:00:07.050 --> 00:00:08.520 The Behavioral Science Lab 3 00:00:08.520 --> 00:00:12.210 will have several key offerings. 4 00:00:12.210 --> 00:00:15.450 The first one is to behaviorally inform 5 00:00:15.450 --> 00:00:18.520 our change management and transformation programs 6 00:00:19.410 --> 00:00:23.520 using behavioral audits and assessment tools 7 00:00:23.520 --> 00:00:26.040 to dig into the biases at stake 8 00:00:26.040 --> 00:00:29.880 that stand in the way of doing the right thing 9 00:00:29.880 --> 00:00:32.340 of achieving the target behaviors. 10 00:00:32.340 --> 00:00:35.610 So embedding that aspect of behavioral science 11 00:00:35.610 --> 00:00:39.660 onto existing transformation is going to be very important. 12 00:00:39.660 --> 00:00:42.510 Another thing that the Behavioral Science Lab will do 13 00:00:42.510 --> 00:00:45.390 is to develop behaviorally informed strategies 14 00:00:45.390 --> 00:00:49.170 to solve organizations' complex challenges. 15 00:00:49.170 --> 00:00:52.560 For instance, how to get people to do one thing or another. 16 00:00:52.560 --> 00:00:57.390 It's a typical strategy that BCG is asked to do, 17 00:00:57.390 --> 00:00:59.760 but using a behavioral lens. 18 00:00:59.760 --> 00:01:02.340 So that is a new, innovative, 19 00:01:02.340 --> 00:01:05.490 and powerful approach to solving complex challenges, 20 00:01:05.490 --> 00:01:10.200 especially for challenges that have behavioral roots. 21 00:01:10.200 --> 00:01:13.830 So behavioral roots require behavioral strategies. 22 00:01:13.830 --> 00:01:17.430 A third offering, we call an "end-to-end service," 23 00:01:17.430 --> 00:01:19.710 to help organizations build 24 00:01:19.710 --> 00:01:23.043 and institutionalize their behavioral science capability. 25 00:01:23.880 --> 00:01:27.360 Setting up the unit, building the capabilities, 26 00:01:27.360 --> 00:01:30.900 developing the behavioral policy agenda, what to work on, 27 00:01:30.900 --> 00:01:33.360 and then help them and mentor them, 28 00:01:33.360 --> 00:01:37.800 go through rounds of live experiments 29 00:01:37.800 --> 00:01:39.660 to teach them and to support them 30 00:01:39.660 --> 00:01:44.070 in running their own experiments on their own pain points 31 00:01:44.070 --> 00:01:47.604 at their own schedules and programs. 32 00:01:47.604 --> 00:01:50.854 (gentle upbeat music)