WEBVTT 1 00:00:00.120 --> 00:00:03.780 Resilience implies a need to react quickly 2 00:00:03.780 --> 00:00:06.510 and be flexible and agile. 3 00:00:06.510 --> 00:00:08.820 And marketing is a great place 4 00:00:08.820 --> 00:00:12.720 for that to really be a source of competitive advantage. 5 00:00:12.720 --> 00:00:17.130 If you can be more reactive to what your changing needs 6 00:00:17.130 --> 00:00:20.820 and demands of your customers are, that's a win. 7 00:00:20.820 --> 00:00:25.770 If you can use new data and technology assets 8 00:00:25.770 --> 00:00:28.380 to get better, more responsive signals 9 00:00:28.380 --> 00:00:32.010 from your customers than the competitor, you will win. 10 00:00:32.010 --> 00:00:35.820 And I think it's very important, then, to have that nimble, 11 00:00:35.820 --> 00:00:40.443 agile, almost athletic stance during a time of resiliency. 12 00:00:41.280 --> 00:00:44.790 That notion of being athletic, also, we use the term, 13 00:00:44.790 --> 00:00:47.280 you know, the best defense is a good offense. 14 00:00:47.280 --> 00:00:48.900 So now is actually a time to be thinking 15 00:00:48.900 --> 00:00:50.970 not only about defense, but thinking about offense. 16 00:00:50.970 --> 00:00:53.700 Think about what are those capabilities that are necessary 17 00:00:53.700 --> 00:00:55.140 for the next three years, 18 00:00:55.140 --> 00:00:58.140 and how do you take an opportunity like the present 19 00:00:58.140 --> 00:01:00.420 to invest in those capabilities. 20 00:01:00.420 --> 00:01:02.520 Because what got you here 21 00:01:02.520 --> 00:01:05.220 is very unlikely to be what gets you there. 22 00:01:05.220 --> 00:01:08.820 And so, making some bold decisions, 23 00:01:08.820 --> 00:01:11.820 maybe cutting back in some areas that used to be sacred, 24 00:01:11.820 --> 00:01:15.780 sacred cows or, you know, traditional areas of strength, 25 00:01:15.780 --> 00:01:17.400 and then thinking about, OK, 26 00:01:17.400 --> 00:01:19.230 how do I create competitive advantage 27 00:01:19.230 --> 00:01:20.700 for the next three years? 28 00:01:20.700 --> 00:01:23.460 That really is a great opportunity now, 29 00:01:23.460 --> 00:01:26.700 a great conversation to have, for CMOs to have. 30 00:01:26.700 --> 00:01:30.390 So, I do think that in a time of uncertainty, 31 00:01:30.390 --> 00:01:32.040 building out resilience is 32 00:01:32.040 --> 00:01:35.490 about adopting an athletic stance, 33 00:01:35.490 --> 00:01:39.270 having both a strong defense and a strong offense, 34 00:01:39.270 --> 00:01:42.300 and thinking about ways in which to double down investments 35 00:01:42.300 --> 00:01:43.560 in places that will really matter 36 00:01:43.560 --> 00:01:45.210 for the next three to five years.