WEBVTT 1 00:00:00.166 --> 00:00:01.876 - Lisa, Phil, welcome. 2 00:00:01.876 --> 00:00:03.294 Phil, to you first. 3 00:00:03.294 --> 00:00:06.548 We're talking about mental health so much more. 4 00:00:06.548 --> 00:00:08.383 I think that's a given, 5 00:00:08.383 --> 00:00:09.926 especially in the workplace. 6 00:00:09.926 --> 00:00:12.429 But are we where we should be? 7 00:00:12.429 --> 00:00:13.847 - No, I would say we're really 8 00:00:13.847 --> 00:00:16.015 in the bottom of the first inning. 9 00:00:16.015 --> 00:00:18.018 You know, I spent the last eight years 10 00:00:18.018 --> 00:00:20.603 before Project Healthy Minds at BlackRock 11 00:00:20.603 --> 00:00:23.815 where I worked on a lot of the climate and ESG issues, 12 00:00:23.815 --> 00:00:27.193 and I was saying to Lisa the other day, 13 00:00:27.193 --> 00:00:31.364 it feels to me like we are today on mental health 14 00:00:31.364 --> 00:00:35.201 where a lot of corporate America was on climate 15 00:00:35.201 --> 00:00:37.078 about 10 years ago. 16 00:00:37.078 --> 00:00:40.749 And you have, coming out of the pandemic, 17 00:00:40.749 --> 00:00:43.543 every business now is focused on what can they do 18 00:00:43.543 --> 00:00:45.879 for their employees on mental health, 19 00:00:45.879 --> 00:00:49.090 but they're really just at the very beginning stages of it. 20 00:00:49.090 --> 00:00:51.468 And I think the next 10 years 21 00:00:51.468 --> 00:00:54.012 is going to be about companies rethinking 22 00:00:54.012 --> 00:00:56.848 what is the obligation of the company 23 00:00:56.848 --> 00:00:57.682 to help employees on mental health? 24 00:00:57.682 --> 00:00:59.684 You know, there's an interesting study 25 00:00:59.684 --> 00:01:01.186 that came out from MetLife. 26 00:01:01.186 --> 00:01:03.646 In 2019, MetLife looked at, 27 00:01:03.646 --> 00:01:04.897 surveyed a whole bunch of employees 28 00:01:04.897 --> 00:01:09.235 to look at what expectations do companies have 29 00:01:09.235 --> 00:01:11.321 for their employers on mental health? 30 00:01:11.321 --> 00:01:13.448 And in 2019, before the pandemic, 31 00:01:13.448 --> 00:01:15.283 60% of employees 32 00:01:15.283 --> 00:01:17.827 said that they don't want their companies involved at all 33 00:01:17.827 --> 00:01:18.953 in their own mental health. 34 00:01:18.953 --> 00:01:21.581 A year later, that number had inverted. 35 00:01:21.581 --> 00:01:25.085 62% of employees now expect their companies 36 00:01:25.085 --> 00:01:25.960 to do something on mental health. 37 00:01:25.960 --> 00:01:27.712 So I would say we're in the bottom of the first inning. 38 00:01:27.962 --> 00:01:30.465 - Lisa, what does all this mean for the workplace? 39 00:01:31.466 --> 00:01:35.261 - Well, I think what it means is, 40 00:01:35.261 --> 00:01:40.266 one, getting companies to join Project Healthy Minds 41 00:01:40.475 --> 00:01:42.936 and the studies that we're doing 42 00:01:42.936 --> 00:01:45.855 and we've made some tremendous progress. 43 00:01:45.855 --> 00:01:49.859 The other is, and I've seen it just in the past six weeks 44 00:01:49.859 --> 00:01:51.778 with Boston Consulting Group, 45 00:01:51.778 --> 00:01:56.157 where I'm an executive coach within Boston Consulting Group, 46 00:01:56.157 --> 00:02:00.286 and my emails have lit up in the past few weeks 47 00:02:00.286 --> 00:02:02.622 asking me if I have time, 48 00:02:02.622 --> 00:02:04.457 which, of course, the answer is yes, 49 00:02:04.457 --> 00:02:06.209 to coach... in this case, 50 00:02:06.209 --> 00:02:10.213 it's been a handful of young women 51 00:02:10.213 --> 00:02:13.842 who are on a high career trajectory 52 00:02:13.842 --> 00:02:17.303 who are feeling overwhelmed and inundated 53 00:02:17.303 --> 00:02:19.222 and they want to be coached 54 00:02:19.222 --> 00:02:21.266 by someone who has been through it before. 55 00:02:21.266 --> 00:02:24.477 And I think companies knowing, 56 00:02:24.477 --> 00:02:27.647 "Wow, BCG has this resource." 57 00:02:27.647 --> 00:02:31.484 And I also think being more open about it in the workplace. 58 00:02:32.652 --> 00:02:34.779 And Phil and I have talked about this a lot, 59 00:02:34.779 --> 00:02:38.491 but Thursdays at three o'clock Pacific Time, 60 00:02:38.491 --> 00:02:39.868 I have therapy. 61 00:02:39.868 --> 00:02:42.036 Someone says, "Could you meet them?" 62 00:02:42.036 --> 00:02:43.663 I'm like, "No, I have therapy then." 63 00:02:43.663 --> 00:02:45.665 Instead of just saying I'm busy, 64 00:02:45.665 --> 00:02:48.835 making it more of a conversation 65 00:02:48.835 --> 00:02:53.798 because what I'm finding is so many people 66 00:02:53.798 --> 00:02:56.885 admire senior executives that have accomplished a lot 67 00:02:56.885 --> 00:02:59.220 and it all looks so easy. 68 00:02:59.220 --> 00:03:01.055 And I think it's really a important 69 00:03:01.055 --> 00:03:04.017 to share that I'm in therapy, 70 00:03:04.017 --> 00:03:05.768 my kids are all in therapy, 71 00:03:05.768 --> 00:03:07.228 how much it helps us, 72 00:03:07.228 --> 00:03:09.898 how much it helps us in the workplace. 73 00:03:09.898 --> 00:03:13.401 And I just think being more open about it in the workplace 74 00:03:15.069 --> 00:03:16.654 will be a key transition. 75 00:03:16.654 --> 00:03:20.074 You can't manage what you don't measure. 76 00:03:20.074 --> 00:03:22.577 And most companies today 77 00:03:22.577 --> 00:03:25.663 have no real measurement framework in place 78 00:03:25.663 --> 00:03:28.249 for measuring the mental health of their own workforce. 79 00:03:28.249 --> 00:03:31.377 They look at benefits utilization data. 80 00:03:31.377 --> 00:03:35.924 They look at how many people are calling the EAP. 81 00:03:35.924 --> 00:03:38.343 But it's a really insufficient way. 82 00:03:38.343 --> 00:03:39.469 I mean, for example, 83 00:03:39.469 --> 00:03:41.721 if the EAP utilization goes up, 84 00:03:41.721 --> 00:03:44.641 if more people are calling a hotline, 85 00:03:44.641 --> 00:03:47.518 is that a net positive or a net negative? 86 00:03:47.518 --> 00:03:49.270 You could argue both sides of that. 87 00:03:49.270 --> 00:03:52.899 And so I think investing the resources 88 00:03:52.899 --> 00:03:55.360 in actually building real measurement programs 89 00:03:55.360 --> 00:03:58.029 so that you can understand how your workforce is doing 90 00:03:58.029 --> 00:03:59.948 and understanding that not all... 91 00:03:59.948 --> 00:04:01.324 you can't think about mental health 92 00:04:01.324 --> 00:04:03.493 of your workforce as a singular question. 93 00:04:03.493 --> 00:04:07.956 What female leaders are going through is different 94 00:04:07.956 --> 00:04:10.833 than what a 23-year-old living in an urban center 95 00:04:10.833 --> 00:04:13.544 with no family to care for is going through. 96 00:04:13.544 --> 00:04:15.213 And so I think that's part of what, 97 00:04:15.213 --> 00:04:17.089 sort of this next frontier looks like. 98 00:04:17.089 --> 00:04:18.466 - Phil, Lisa, thank you so much. 99 00:04:18.466 --> 00:04:19.591 - Thank you. 100 00:04:19.591 --> 00:04:20.760 - Thanks for having us.