WEBVTT 1 00:00:00.090 --> 00:00:02.760 Ista is the leading metering and submetering player 2 00:00:02.760 --> 00:00:04.320 in Europe and the Middle East. 3 00:00:04.320 --> 00:00:06.000 We are present in 20 countries 4 00:00:06.000 --> 00:00:07.800 and we have more than 60 million 5 00:00:07.800 --> 00:00:09.766 measuring devices out there in the field. 6 00:00:09.766 --> 00:00:13.020 (upbeat music) 7 00:00:13.020 --> 00:00:15.000 Well, for me, agile at scale is 8 00:00:15.000 --> 00:00:17.820 the state of the art management system. 9 00:00:17.820 --> 00:00:20.130 Even for successful companies like us, 10 00:00:20.130 --> 00:00:22.110 from my perspective, it's a prerequisite 11 00:00:22.110 --> 00:00:24.089 to be prepared for the future. 12 00:00:24.089 --> 00:00:27.589 (upbeat music continues) 13 00:00:28.860 --> 00:00:31.500 Number one, prioritization. 14 00:00:31.500 --> 00:00:35.280 Agile at scale ensures, even enforces, you 15 00:00:35.280 --> 00:00:38.070 to prioritize your business initiatives 16 00:00:38.070 --> 00:00:39.600 based on business value. 17 00:00:39.600 --> 00:00:41.790 Number two, alignment. 18 00:00:41.790 --> 00:00:45.240 Agile at scale with its ceremonies makes sure 19 00:00:45.240 --> 00:00:47.520 that all managers and employees 20 00:00:47.520 --> 00:00:49.920 are aligned along the business priorities. 21 00:00:49.920 --> 00:00:52.440 Number three, dedicated staffing. 22 00:00:52.440 --> 00:00:54.960 People are staffed 100% on squads, 23 00:00:54.960 --> 00:00:57.870 making sure they can fully focus on their mission. 24 00:00:57.870 --> 00:01:02.280 Another important point, elimination of coordination roles. 25 00:01:02.280 --> 00:01:04.590 With agile at scale, you eliminate those roles 26 00:01:04.590 --> 00:01:06.751 and minimize the number of handovers. 27 00:01:06.751 --> 00:01:08.970 Customer centricity is yet another point. 28 00:01:08.970 --> 00:01:11.550 Agile at scale makes sure you get early 29 00:01:11.550 --> 00:01:13.287 and regular customer feedback, 30 00:01:13.287 --> 00:01:15.360 and all the products and processes you develop 31 00:01:15.360 --> 00:01:17.310 are really, truly customer centric. 32 00:01:17.310 --> 00:01:19.920 And last not least, everything is measured. 33 00:01:19.920 --> 00:01:22.710 With agile at scale, you introduce ambitious OKRs 34 00:01:22.710 --> 00:01:26.889 and measure the progress with KPIs throughout the process. 35 00:01:26.889 --> 00:01:29.556 (upbeat music) 36 00:01:31.620 --> 00:01:33.630 Well, number one, you need the full commitment of the CEO, 37 00:01:33.630 --> 00:01:37.290 of course, and key players of the management. 38 00:01:37.290 --> 00:01:40.560 Number two, you need a core team of colleagues 39 00:01:40.560 --> 00:01:43.860 who truly believe and understand the methodology 40 00:01:43.860 --> 00:01:45.763 of agile and who can act as 41 00:01:45.763 --> 00:01:47.880 an ambassador at the organization. 42 00:01:47.880 --> 00:01:49.860 And number three, communication. 43 00:01:49.860 --> 00:01:51.720 When you start to announce that you're going 44 00:01:51.720 --> 00:01:54.540 for agile at scale, to the time you actually go live, 45 00:01:54.540 --> 00:01:56.880 people feel a certain level of uncertainty. 46 00:01:56.880 --> 00:01:59.130 And even though there's a very positive perception 47 00:01:59.130 --> 00:02:02.760 towards agile, still it requires a lot of communication 48 00:02:02.760 --> 00:02:06.990 to really have everyone on board and keep people motivated. 49 00:02:06.990 --> 00:02:09.573 (upbeat music) 50 00:02:11.220 --> 00:02:13.920 Prior to the transformation and throughout, 51 00:02:13.920 --> 00:02:17.487 BCG made sure that the full management team was on board. 52 00:02:17.487 --> 00:02:20.040 BCG also helped us to design and build 53 00:02:20.040 --> 00:02:21.750 the tri-action squad model. 54 00:02:21.750 --> 00:02:24.090 Thirdly, BCG helped us to implement 55 00:02:24.090 --> 00:02:27.540 the agile steering model, which is really important. 56 00:02:27.540 --> 00:02:31.410 And of course, BCG also offered trainings to our people, 57 00:02:31.410 --> 00:02:33.120 particularly trainings for the new roles 58 00:02:33.120 --> 00:02:36.564 like tribe leads, product owners, and chapter leads. 59 00:02:36.564 --> 00:02:40.500 (upbeat music continues) 60 00:02:40.500 --> 00:02:43.650 Where companies fail often is the execution 61 00:02:43.650 --> 00:02:45.390 of strategy and how do you bring 62 00:02:45.390 --> 00:02:48.270 and communicate strategy into the organization, 63 00:02:48.270 --> 00:02:50.640 and that's where agile plays a major role. 64 00:02:50.640 --> 00:02:52.590 That's where we've done exactly that; 65 00:02:52.590 --> 00:02:55.260 to break down strategy into the organization 66 00:02:55.260 --> 00:02:58.020 and adjust our full organizational setup 67 00:02:58.020 --> 00:03:00.930 towards our strategic priorities. 68 00:03:00.930 --> 00:03:04.050 We start to focus much, much more on business outcome 69 00:03:04.050 --> 00:03:07.350 and value creation, not so much on discussions 70 00:03:07.350 --> 00:03:09.597 around additional resources here and there. 71 00:03:09.597 --> 00:03:11.340 And that will for sure help us 72 00:03:11.340 --> 00:03:13.470 to create value going forward. 73 00:03:13.470 --> 00:03:15.960 First of all, what I do see is an increased level 74 00:03:15.960 --> 00:03:18.570 of drive, entrepreneurship, 75 00:03:18.570 --> 00:03:21.600 and commitment across the organization. 76 00:03:21.600 --> 00:03:24.450 What I also see is, I see a lot of top talents 77 00:03:24.450 --> 00:03:26.670 who have been hidden throughout the organization 78 00:03:26.670 --> 00:03:28.500 who now shine in new roles, 79 00:03:28.500 --> 00:03:31.740 and number three, the speed of adaptation. 80 00:03:31.740 --> 00:03:32.970 And we already got this as feedback 81 00:03:32.970 --> 00:03:35.130 from a couple of our largest customers, 82 00:03:35.130 --> 00:03:37.590 that we adapt much faster to new challenges, 83 00:03:37.590 --> 00:03:39.210 new regulations, and other aspects 84 00:03:39.210 --> 00:03:40.440 which affect our business. 85 00:03:40.440 --> 00:03:43.170 We had a record year last year, and of course 86 00:03:43.170 --> 00:03:44.920 agile at scale contributed to that. 87 00:03:47.989 --> 00:03:50.020 (upbeat music fades)