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<v ->Good morning, Chris.</v>

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<v ->Good morning.</v>

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<v Tawfik>What a view!</v>

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(soft uplifting music)

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<v ->It's an amazing view. It's a great place to work.</v>

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<v ->So Chris, you've spent your entire career</v>

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in aviation, yeah?

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From Frontier to TSA to obviously now running one

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of the biggest airports in the world,

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and there's a lot more to come.

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So as you think about the future,

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what's the vision for DFW?

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What's the ambition?

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<v ->The ambition is huge.</v>

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A lot of that's due to my predecessor.

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I inherited a great campus with a lot of work started.

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We are essentially rehabbing the majority of our terminals,

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four out of five terminals,

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and then adding a sixth terminal right now, our Terminal F.

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And with all that work, we'll be about 20% larger

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than we are today.

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Today, we're second biggest in the country,

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86 million passengers a year.

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We think we'll be north

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of 100 million in the next three years.

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What people don't think about is what it takes

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to connect all those facilities.

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Five terminals going to six, seven runways,

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1,200 lane miles of road.

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So a big part of my vision

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is more than just building terminals,

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it's about how do we connect all

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of our infrastructure?

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<v ->I think what people don't realize</v>

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is, this is the size of Manhattan.

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<v ->Yeah, with all the infrastructure to go with it.</v>

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Four hotels, a 36-hole golf course,

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our own Department of Public Safety with its own jail.

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<v ->So we've had the privilege to work together</v>

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since you took over about a year ago.

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Tell us a little bit, kind of the collaboration

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and the partnership model that you have with us.

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<v ->It's really been a great partnership.</v>

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We brought you all in to look at how do we make sure

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that we can strengthen our infrastructure,

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strengthen our approach

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to really this digital transformation

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that we've been talking about for years?

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My recollection of our first meeting really

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was your team coming in

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and having a true kind of workshop, a full day

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with not just the executive team,

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but also right down to our front line.

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And by front line,

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I mean from a technical services perspective

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and from a business perspective.

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<v ->I remember coming through one of those sessions</v>

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and people were so excited from the Police Department,

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from the HVAC units, from the maintenance teams,

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and you could see the level of engagement.

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What impact have you seen from the work we've done together?

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<v ->You know, we're just over a year</v>

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into that actual journey in terms of work being produced.

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And so we've built two products with you.

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The first one being a product called Aware.

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And from a material basis, what that allows us to do

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is more adequately control the flow of traffic

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through our facility, keep eyes on early problems

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so that we can send resources early in the game

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to mitigate those problems before they become larger.

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And so Aware has been an amazing product.

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You all were probably 80% of the work when we started

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and now Aware is essentially self-funded by DFW

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and run by the DFW team

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because you all allowed us to transition

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from BCG led to DFW led.

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And once we did that, we moved your resources

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into a different product: our Resource Schedule Optimizer.

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And that's a tool that we use over on the maintenance side

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where we can aggregate work, we can dispatch teams,

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we can make sure that work is being done more completely.

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And that tool has only been in place for a few months,

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but already we're seeing a 23% improvement in the efficiency

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of our technicians,

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and almost a 50% reduction

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in the actual job time associated with each job.

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So that's a real example of how our work together allows us

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to streamline, become more efficient,

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and again, going back to the long-term vision,

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address the needs of tomorrow

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by maintaining our cost structure and our efficiency.

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One of the things that I'm most excited about

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is the pride that it's given our employees.

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This ability for frontline employees

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to actually build something

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that they can then see in practice,

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and they know that they had a part not just in their day

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to day, but also in the long-term success

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of DFW makes me really, really proud.

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<v ->What capabilities</v>

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did BCG bring that differentiated us

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and stood out from other vendors

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or partners you've worked with?

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<v ->What I've loved about working with y'all from day one,</v>

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the first word that comes to mind is humility.

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You all approached our relationship

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and the problems that needed

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to be solved from a genuineness.

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All of your team members bring energy,

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and excitement, and passion.

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I love that it only took maybe a couple weeks for them

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to start referring to us as we.

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And then look, at the end of the day,

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a lot of consultants out there will talk a long time

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about what they want to do and never get

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to the "do" part of it.

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<v ->Right.</v>

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<v ->We got to the "do" very, very fast.</v>

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<v ->As you think now about the next phase of the journey,</v>

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how does AI fit in the grand plan?

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<v ->When I think about AI,</v>

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I think about it two different ways.

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I think about it in terms of sort of intellectual AI,

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which I think is the majority

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of the conversation today.

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But I still think about good old fashioned industrial AI,

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the things that help us move machines more quickly

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or more reliably.

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We've seen enough evidence to know that by leaning into AI,

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both on the intellectual side

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and the industrial side, that is the magic

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that will help us get to the efficiency gains

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that we think we need to get to over the course of time.

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<v ->Chris, always a pleasure to see you.</v>

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Thank you for the trust.

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It's, as I said, it's a privilege

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to work together, and a lot to come.

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<v ->Absolutely. Thank you.</v>

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(uplifting music)