WEBVTT

b279ae01-f73f-4b26-934a-d2fbfa984e4c-0
00:00:00.200 --> 00:00:03.010
Hello, everyone, and hello from
the Consumer Electronic Show

b279ae01-f73f-4b26-934a-d2fbfa984e4c-1
00:00:03.010 --> 00:00:03.840
here in Las Vegas.

4f39bdd1-bf8e-464e-871b-b24d7dc4bb4d-0
00:00:04.000 --> 00:00:07.593
What an amazing energy. The
customer is really in the center

4f39bdd1-bf8e-464e-871b-b24d7dc4bb4d-1
00:00:07.593 --> 00:00:10.480
of everything here, surrounded
by AI and Gen AI.

73b2b04d-91a8-45ef-8709-1acd32e54543-0
00:00:10.600 --> 00:00:13.663
It feels like we learn how to
unlock what the customer really

73b2b04d-91a8-45ef-8709-1acd32e54543-1
00:00:13.663 --> 00:00:13.960
needs.

2366b2ff-e99a-44cd-804e-6c8e7773a3af-0
00:00:14.680 --> 00:00:16.440
However, there's homework to do.

03b76573-d883-41a7-b7c2-3596be464ee2-0
00:00:16.600 --> 00:00:20.333
We just launched a study about
yes, you have innovated the car,

03b76573-d883-41a7-b7c2-3596be464ee2-1
00:00:20.333 --> 00:00:22.200
not yet the customer experience.

335aef91-a2ad-48eb-b0e0-40b5fb22b289-0
00:00:22.560 --> 00:00:26.464
Only 52% of consumers are really
happy with the buying process.

335aef91-a2ad-48eb-b0e0-40b5fb22b289-1
00:00:26.464 --> 00:00:30.124
So there's homework to do, and
AI and Gen AI can unlock the

335aef91-a2ad-48eb-b0e0-40b5fb22b289-2
00:00:30.124 --> 00:00:31.040
potential here.

9ae7fa24-c045-4b63-b348-8bf03bb57442-0
00:00:31.320 --> 00:00:31.720
See you.