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Allison, so like the last two or
three days, I probably was over

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100 conversations on, OK, we're
deploying all this tech.

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AI is just one of the
components.

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And then we asked to talk about
the architecture and the tech

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solutions, etc., and what does
it take to rewire all of these

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things.

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But every single conversation
very quickly goes into, I got to

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rethink the processes, I got to
drive change management.

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How do I get my employees to
pull this off?

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Is it a theme you're seeing?

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It's an absolute theme that I'm
seeing and I hear over and over

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people spend a lot of time
thinking about algorithms and

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tech and much less about people
and process.

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As you know, we at BCG talk
about the 10/20/70. 10% should

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be focused on the algorithms,
20% on the tech.

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But really the vast majority of
effort and energy needs to go

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into people and process. And you
know... Where do you even start,

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like what are all the
components.

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I mean what I hear a lot today
is we're struggling on deploying

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and scaling because we don't
have the people with the skills

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that we really need.

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And so then my question back is,
well, do you know what skills

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you really need?

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Do you know where in your
organization they might be and

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do you know how to think about
the future if you don't have

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them today, how are you going to
go prepare for that future?

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So we do a lot of work with
folks around strategic workforce

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planning and actually doing an
assessment today of what skills

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do you have, so that you can
actually figure out how you're

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going to fill the gaps.

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And oh, by the way, you can't
just go to the open market to

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fill the gap.

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There aren't enough people with
the skills that you need.

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So you got to really seriously
think about upskilling and

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reskilling.

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And the sooner you get started
on that journey, the sooner

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you're going to have a workforce
that has the skills that you

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need.

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And what do you say to those who
say this is overwhelming?

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This seems like a lot of work.

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I was hoping for a silver
bullet.

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I download an app and we're done
with this.

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I would say, no.

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This is a huge opportunity to
not only rethink skills, but

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rethink roles, career paths,
operating models, processes,

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etc.

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It's a call to action to jump
start the progress of your

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organization forward.

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And I think for the winners,
like that energy comes out,

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right?

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They're not scared of this.

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They're actually leaning in and
seeing it as a wonderful

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catalytic moment, right.

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It's going to make all the
difference in the outcomes.

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So can't wait to get started
with more clients around this.

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I'm looking forward to it.