Allison, so like the last two or three days, I probably was over
100 conversations on, OK, we're deploying all this tech.
AI is just one of the components.
And then we asked to talk about the architecture and the tech
solutions, etc., and what does it take to rewire all of these
things.
But every single conversation very quickly goes into, I got to
rethink the processes, I got to drive change management.
How do I get my employees to pull this off?
Is it a theme you're seeing?
It's an absolute theme that I'm seeing and I hear over and over
people spend a lot of time thinking about algorithms and
tech and much less about people and process.
As you know, we at BCG talk about the 10/20/70. 10% should
be focused on the algorithms, 20% on the tech.
But really the vast majority of effort and energy needs to go
into people and process. And you know... Where do you even start,
like what are all the components.
I mean what I hear a lot today is we're struggling on deploying
and scaling because we don't have the people with the skills
that we really need.
And so then my question back is, well, do you know what skills
you really need?
Do you know where in your organization they might be and
do you know how to think about the future if you don't have
them today, how are you going to go prepare for that future?
So we do a lot of work with folks around strategic workforce
planning and actually doing an assessment today of what skills
do you have, so that you can actually figure out how you're
going to fill the gaps.
And oh, by the way, you can't just go to the open market to
fill the gap.
There aren't enough people with the skills that you need.
So you got to really seriously think about upskilling and
reskilling.
And the sooner you get started on that journey, the sooner
you're going to have a workforce that has the skills that you
need.
And what do you say to those who say this is overwhelming?
This seems like a lot of work.
I was hoping for a silver bullet.
I download an app and we're done with this.
I would say, no.
This is a huge opportunity to not only rethink skills, but
rethink roles, career paths, operating models, processes,
etc.
It's a call to action to jump start the progress of your
organization forward.
And I think for the winners, like that energy comes out,
right?
They're not scared of this.
They're actually leaning in and seeing it as a wonderful
catalytic moment, right.
It's going to make all the difference in the outcomes.
So can't wait to get started with more clients around this.
I'm looking forward to it.