WEBVTT 1 00:00:00.000 --> 00:00:02.733 I was talking to a colleague of mine who serves Starbucks. 2 00:00:02.733 --> 00:00:04.066 - Yeah. - And he was sharing 3 00:00:04.066 --> 00:00:05.566 with me Green Dot. 4 00:00:05.566 --> 00:00:07.533 - Yep. - And what we've done together 5 00:00:07.533 --> 00:00:11.866 in terms of standing up an assistant for baristas. 6 00:00:11.866 --> 00:00:13.100 - Yes. - A virtual assistant. 7 00:00:13.100 --> 00:00:16.366 - Yep. - And how it's improving 8 00:00:16.366 --> 00:00:17.966 the job of the barista 9 00:00:17.966 --> 00:00:20.666 and it's improving the experience of the customer, 10 00:00:20.666 --> 00:00:22.333 and it's just a 360 degree win. 11 00:00:22.333 --> 00:00:23.766 - Yes. - Now it's early days 12 00:00:23.766 --> 00:00:25.666 and it's rolling across Starbucks stores 13 00:00:25.666 --> 00:00:26.533 in North America now, 14 00:00:26.533 --> 00:00:28.033 but I thought that was just one 15 00:00:28.033 --> 00:00:30.333 very cool example to make it real, 16 00:00:30.333 --> 00:00:32.866 and I'd love your perspective. 17 00:00:32.866 --> 00:00:34.000 - Yeah, I mean, I love that one, 18 00:00:34.000 --> 00:00:35.900 'cause I love Starbucks, first of all. 19 00:00:35.900 --> 00:00:36.733 - Me too. Me too. - And we know, 20 00:00:36.733 --> 00:00:38.066 I mean, barista's jobs are stressful. 21 00:00:38.066 --> 00:00:39.566 I mean, it's like there's a lot coming at them, 22 00:00:39.566 --> 00:00:41.133 and so the whole idea is, 23 00:00:41.133 --> 00:00:43.066 you know, how do we make that learning easier for them? 24 00:00:43.066 --> 00:00:44.933 And we did that in conjunction with you all. 25 00:00:44.933 --> 00:00:47.966 What I love about this space is that there's so much room 26 00:00:47.966 --> 00:00:49.266 for all of us to work together. 27 00:00:49.266 --> 00:00:50.100 - Yeah. - And I think 28 00:00:50.100 --> 00:00:51.000 when you all are... 29 00:00:51.000 --> 00:00:53.333 You're experts at what you do in business process 30 00:00:53.333 --> 00:00:55.433 and understanding how organizations work, 31 00:00:55.433 --> 00:00:56.700 we're experts at technology, 32 00:00:56.700 --> 00:00:58.600 and I think the two of us coming together, 33 00:00:58.600 --> 00:01:02.933 we spend time finding the right solutions for our customers, 34 00:01:02.933 --> 00:01:05.600 and I think we're both equally as focused on making sure 35 00:01:05.600 --> 00:01:07.100 that there's an outcome associated with it- 36 00:01:07.100 --> 00:01:07.966 - That's right. - And that's the thing 37 00:01:07.966 --> 00:01:10.033 I keep focusing on with our teams, 38 00:01:10.033 --> 00:01:11.333 is like there has to be an outcome 39 00:01:11.333 --> 00:01:13.766 associated with the work that you're gonna go do. 40 00:01:13.766 --> 00:01:15.533 And I think together, we've been able to prove that 41 00:01:15.533 --> 00:01:17.733 many, many times over, and that's our focus. 42 00:01:17.733 --> 00:01:20.033 I think we're really oriented around making sure 43 00:01:20.033 --> 00:01:22.333 we find the opportunities with our customers, 44 00:01:22.333 --> 00:01:24.633 that we help them focus on change management, 45 00:01:24.633 --> 00:01:26.500 which we know is deeply important. 46 00:01:26.500 --> 00:01:28.133 And that we bring the technology together 47 00:01:28.133 --> 00:01:29.633 to make it all come to life. 48 00:01:29.633 --> 00:01:30.400 So it's been a lot of fun.