WEBVTT

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Look for the glass-half-full

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deployment scenarios rather
than the glass half empty.

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Munjal, happy to spend a moment
with you in the midst

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of a very busy Davos.

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When one thinks about
the health care sector,

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one sees scarcity: scarcity of
time, scarcity of clinician.

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Why is this changing now?

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You know, I think generative
AI agents have given us an

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abundance we've never seen before.

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And these agents, you can have
an infinite number of them.

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They can spend infinite
time with the patients.

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They can remember every patient perfectly.

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This technology is finally
unleashed the power of abundance

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that we've never had before.

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And in this time of abundance
where there's no limit

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or constraint on resources,

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how do you see creativity
being absolutely needed

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to reshape the way we
take care of patients?

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I think every design principle

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of every care pathway has been

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that we have a scarcity of clinicians.

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So we have to rethink
everything from the ground up.

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There's a fundamental new
approach here that says,

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I'm going to start with the assumption

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I can stay on the phone with
the patient for 60 minutes

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or call them every single day
for 15 days after they leave,

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and then redesign how we do health care.

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So creativity will be key.

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Any other things business
leaders should consider when they

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deploy agentic AI for health care?

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We are seeing

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that the most important
things are to focus

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where you are not doing
anything right now.

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So don't say I'm going
to use generative AI

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to replace the sales reps that talk

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to health care professionals
about a new pharmaceutical.

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Go to the pharmaceuticals
where you have no sales reps.

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Because then anything
we get you is upside.

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And so I think that, look
for the glass-half-full

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deployment scenarios rather
than the glass half empty.

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And most of the time if you're
doing it today, it's going

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to be a glass half empty
because you have a comparison.

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But if you're not doing it
at all, anything

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that the AI gets you is additional yield

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and is, tends to be successful.

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Munjal, thank you for
sharing your thoughts

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and wisdom on this topic,

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and we'll definitely be looking
at the glass half full.

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Thank you.