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You know, work that might've
taken me weeks to get going

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and spend all this time
building a project plan,

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it really took me about two minutes.

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What are some of the
interesting things, examples,

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that you're seeing about
agentic implementations?

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Yeah, well if there's one
place I'm really excited

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about agents is Slackbot,
which is new for us.

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And that is really more of an assistive,

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more of an employee-facing agent.

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When we think about our agents,

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we think about them in
kind of two categories.

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We think about them as customer
facing or employee facing.

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So a customer-facing
agent would be something

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that may live on your website,
might be something you use

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for customer support, for
sales, for information.

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And an employee-facing
agent is really something

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that's more assistive.

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Now, that agent can have
autonomous capabilities.

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It can go create an account plan for you.

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It could go do account research.

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It could go build a
work list of some sort.

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But generally speaking,
it's there to help me,

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the human, with my work.

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But I think we're really
just scratching the surface

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of what it can do.

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As an example, when I showed
up to Davos this week,

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I just asked it, I said,

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Hey, can you remind me
who I'm meeting with?

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Can you create a project plan for me?

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And then after every meeting
I'm gonna dictate my notes,

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update the project plan,

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and then send the next steps

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to the person in my team that needs it.

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And it built the whole thing.

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Wow.
I didn't have to

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really give it every direction.

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It took me about two minutes to tinker it

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because there was one or two
things that needed fixing,

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and I've been using it all week.

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So, you know, work that might've
taken me weeks to get going

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and spend all this time
building a project plan,

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it really took me about two minutes,

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so it was really amazing.

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That's fantastic.

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And that's integrated with Salesforce CRM?

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It is natively integrated with Salesforce.

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For example, as I was coming

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to this meeting we just
had before this talk,

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I said, you know, please tell
me everything I need to know

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about what's going on
with BCG and Salesforce.

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I've been able to go look into
our version of Salesforce,

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have everything on the account,

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and then summarize that very neatly into,

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here are some things that are going well.

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Here are some things you need to work on.

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Here are some things going
really well with our partnership.

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Help me prepare for the meeting.

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Oh, fantastic. Fantastic.

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Speaking of partnerships,

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you also run partnerships for Salesforce.

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What are some of the
ways in which you feel

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your ecosystem acts as a
amplifier for Salesforce?

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We really have two other
elements of our ecosystem.

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We have our large strategic partnerships.

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Those are folks like AWS or GCP,

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people who we've had long-standing,

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sort of multifaceted
technology relationships with.

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Those all kind of continue
in a really good direction

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as we're sort of thinking
about how to leverage AI.

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We've built some great
partnerships with OpenAI

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and Anthropic as they've,
you know, sort of emerged

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as sort of the next iteration

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of those hyperscalers in a certain sense.

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But where I'm really excited
is the relationships we have

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with management-consulting
partners, systems integrators,

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and really professional
services businesses broadly.

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What I think we're finding,

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and I think a lot of our
customers are finding, is

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that the rate of change
of technology is so fast

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that it is forcing their
businesses to think about

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how to operate in a new world.

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It's not as simple as we
need to build a new process.

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It's we need to operate differently.

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And folks like yourself

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and other partners are trusted
by a lot of our customers

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to really think through that

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and think about how they
then use what the future

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of their workforce is going to be,

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how they leverage tools like
Salesforce, like Agentforce,

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like Slack, to operate differently

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and run their business in
a totally different way.

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Brian, thank you so much for your insights

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and for being such a valuable partner.

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Thank you for being a great
partner to Salesforce.

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(bright music)