WEBVTT 1 00:00:00.208 --> 00:00:02.711 It's probably the most exciting time to be in AI. 2 00:00:02.711 --> 00:00:05.463 I'd like to think that we're at 3.0 of AI. 3 00:00:06.089 --> 00:00:08.466 Rob, you are a practitioner. 4 00:00:08.466 --> 00:00:11.052 You're involved with AI with clients. 5 00:00:11.052 --> 00:00:13.972 You've actually written a couple of books about AI. 6 00:00:13.972 --> 00:00:16.683 I know that's been all the talk of 2025. 7 00:00:16.683 --> 00:00:20.228 What do you expect to see in 2026? 8 00:00:20.228 --> 00:00:22.939 It's probably the most exciting time to be in AI. 9 00:00:22.939 --> 00:00:25.942 I'd like to think that we're at 3.0 of AI. 10 00:00:25.942 --> 00:00:29.154 It started with data, which was really machine learning. 11 00:00:29.154 --> 00:00:32.407 Then it became about LLMs and models. 12 00:00:32.407 --> 00:00:34.617 I think AI 3.0 is about agents, 13 00:00:34.617 --> 00:00:37.912 and we're going to see agents play a completely different 14 00:00:37.912 --> 00:00:42.042 role in companies starting here in 2026. 15 00:00:42.459 --> 00:00:45.003 I've been hearing a lot also about AI in sales 16 00:00:45.003 --> 00:00:46.546 and in commercial functions. 17 00:00:46.546 --> 00:00:48.214 What are some of the examples of things 18 00:00:48.214 --> 00:00:50.216 that you're seeing there that are interesting? 19 00:00:50.508 --> 00:00:53.470 I think the most important thing for sales is you want 20 00:00:53.470 --> 00:00:56.222 to make every seller 21 00:00:56.222 --> 00:00:58.767 the foremost expert in any topic, 22 00:00:58.767 --> 00:01:01.144 because that's what clients value the most is tell me 23 00:01:01.144 --> 00:01:03.605 something I can't look up on my own. 24 00:01:03.605 --> 00:01:05.565 So I think of AI as a capability 25 00:01:05.565 --> 00:01:09.069 that can turn the average sales person in to somebody 26 00:01:09.069 --> 00:01:10.862 that might be the foremost expert, 27 00:01:10.862 --> 00:01:12.697 and we'll iterate on that 28 00:01:12.697 --> 00:01:14.991 and it won't be perfect right away. 29 00:01:14.991 --> 00:01:17.243 But I think that opportunity is very much there. 30 00:01:17.243 --> 00:01:19.704 Rob, one of the things that's been exciting 31 00:01:19.704 --> 00:01:24.292 seeing IBM do all of the partnerships 32 00:01:24.292 --> 00:01:25.460 that you have announced recently, 33 00:01:25.460 --> 00:01:26.878 tell me how you think about partnerships 34 00:01:26.878 --> 00:01:30.256 and how they play a role in this whole AI domain. 35 00:01:30.632 --> 00:01:33.093 This kind of goes back to when we set the IBM strategy 36 00:01:33.093 --> 00:01:35.178 around hybrid cloud and AI. 37 00:01:35.178 --> 00:01:38.473 By definition, that required us to be open in terms of 38 00:01:38.473 --> 00:01:41.684 how we deliver technology and how we partner. 39 00:01:41.684 --> 00:01:43.436 And so over the last five years, 40 00:01:43.436 --> 00:01:45.355 we've built a variety of new partnerships, 41 00:01:45.355 --> 00:01:50.318 whether it's with hyperscalers like AWS, Microsoft and GCP 42 00:01:50.568 --> 00:01:52.779 and also consulting firms like BCG 43 00:01:52.779 --> 00:01:55.115 where we built a go to market partnership as well. 44 00:01:55.115 --> 00:01:58.910 So it's really about a diversity of different relationships 45 00:01:59.160 --> 00:02:00.912 that can drive an impact for clients 46 00:02:00.912 --> 00:02:03.206 and partners around the world. 47 00:02:03.206 --> 00:02:04.082 That's fantastic. 48 00:02:04.082 --> 00:02:05.291 Rob, thank you so much 49 00:02:05.291 --> 00:02:07.836 for being a terrific partner of BCG's 50 00:02:07.836 --> 00:02:11.089 and congratulations on all the progress 51 00:02:11.089 --> 00:02:12.632 that IBM's been able to make to date. 52 00:02:12.632 --> 00:02:14.217 Vikas, great to be with you. 53 00:02:14.217 --> 00:02:15.051 - Likewise.