WEBVTT 1 00:00:00.000 --> 00:00:03.167 (bright music) 2 00:00:19.060 --> 00:00:20.510 Digital has always been a core part of 3 00:00:20.510 --> 00:00:22.080 what Zoetis has done. But really, 4 00:00:22.080 --> 00:00:23.320 as we saw the transformation, 5 00:00:23.320 --> 00:00:26.570 it was taking that beyond just digital-only products, 6 00:00:26.570 --> 00:00:30.210 and enabling all our products across the continuum of care, 7 00:00:30.210 --> 00:00:33.040 with digital tools and digital solutions. 8 00:00:33.040 --> 00:00:35.810 We saw great opportunity to create more innovative products 9 00:00:35.810 --> 00:00:38.550 for our customers, but also engage with our 10 00:00:38.550 --> 00:00:40.900 customers in new ways that were more relevant to 11 00:00:40.900 --> 00:00:42.310 provide them the information they 12 00:00:42.310 --> 00:00:44.090 needed when they needed it. 13 00:00:44.090 --> 00:00:44.923 And then if we 14 00:00:44.923 --> 00:00:46.720 think about re-imagining animal health and 15 00:00:46.720 --> 00:00:50.550 every single aspect of our business, 16 00:00:50.550 --> 00:00:52.660 technology, digital, and analytics 17 00:00:52.660 --> 00:00:55.837 become a core part of everything we are doing. 18 00:00:55.837 --> 00:00:59.004 (bright music) 19 00:01:00.810 --> 00:01:01.780 I think the first is 20 00:01:01.780 --> 00:01:03.380 setting a bold enough vision. 21 00:01:03.380 --> 00:01:05.810 So not being incremental in your thinking, 22 00:01:05.810 --> 00:01:09.340 really trying to be disruptive to start, to 23 00:01:09.340 --> 00:01:11.250 set a vision of what it could be. 24 00:01:11.250 --> 00:01:12.710 Bottom-up is always important, 25 00:01:12.710 --> 00:01:14.870 but setting that tone, and that's where that 26 00:01:14.870 --> 00:01:17.550 strategic priority is extremely relevant. 27 00:01:17.550 --> 00:01:21.800 We didn't have that discipline of prioritization, 28 00:01:21.800 --> 00:01:24.930 alignment to the value drivers of 29 00:01:24.930 --> 00:01:28.010 where we focus on-we had tons of ideas, 30 00:01:28.010 --> 00:01:30.360 a huge lack of intentionalities. 31 00:01:30.360 --> 00:01:31.890 And then, once you set that 32 00:01:31.890 --> 00:01:33.790 vision is recruiting that team. 33 00:01:33.790 --> 00:01:35.430 It was definitely a challenge, and 34 00:01:35.430 --> 00:01:36.900 still recruiting talent in this space 35 00:01:36.900 --> 00:01:38.510 is very competitive. For us, 36 00:01:38.510 --> 00:01:41.510 I really think the ability to bring digital talent in was 37 00:01:41.510 --> 00:01:43.190 realizing that they were going to be at the 38 00:01:43.190 --> 00:01:44.951 heart of everything that we did as a company. 39 00:01:44.951 --> 00:01:48.118 (upbeat techno music) 40 00:01:49.820 --> 00:01:50.660 Our digital and 41 00:01:50.660 --> 00:01:54.040 data platform is a key enabler to our digital and 42 00:01:54.040 --> 00:01:58.800 analytics strategy. And we aligned on a few key principles. 43 00:01:58.800 --> 00:02:01.450 The first one is to take an enterprise mindset, 44 00:02:01.450 --> 00:02:04.100 where data becomes a strategic asset on the 45 00:02:04.100 --> 00:02:06.587 enterprise level so that we take it out of the 46 00:02:06.587 --> 00:02:09.210 silo that it's been living in forever. 47 00:02:09.210 --> 00:02:10.850 The second one is we wanted to 48 00:02:10.850 --> 00:02:12.920 take an iterative approach, 49 00:02:12.920 --> 00:02:15.770 being strategic, intentionally, about where we want to head, 50 00:02:15.770 --> 00:02:18.810 but building aligned to the value we are enabling on our 51 00:02:18.810 --> 00:02:22.710 either analytics story or data stories. 52 00:02:22.710 --> 00:02:26.200 We partnered with BCG to build a platform like this. 53 00:02:26.200 --> 00:02:29.828 We started again with small, strategic, built components 54 00:02:29.828 --> 00:02:33.630 that enable value, building the platform while we are 55 00:02:33.630 --> 00:02:36.570 creating the data, making it available and evolving so that 56 00:02:36.570 --> 00:02:38.590 we can enable more and more. So, 57 00:02:38.590 --> 00:02:41.840 huge success stories so far in enabling value and 58 00:02:41.840 --> 00:02:45.940 value-driven use cases while the platform itself is 59 00:02:45.940 --> 00:02:47.038 still being built. 60 00:02:47.038 --> 00:02:50.205 (bright music) 61 00:02:52.690 --> 00:02:57.690 It's the huge potential for how much we can re-imagine in 62 00:02:58.540 --> 00:03:01.900 unleashing animal health. And we can think about it 63 00:03:01.900 --> 00:03:05.520 from how we can transform our research approach and 64 00:03:05.520 --> 00:03:08.200 development approach to how we can even 65 00:03:08.200 --> 00:03:10.710 transform our manufacturing operations or 66 00:03:10.710 --> 00:03:13.300 how we can engage with our customers from a 67 00:03:13.300 --> 00:03:15.439 customer experience and engagement way, 68 00:03:15.439 --> 00:03:19.440 bringing in the intersection of health care, technology, 69 00:03:19.440 --> 00:03:23.040 and analytics to enable those customer interactions. 70 00:03:23.040 --> 00:03:26.010 So, it's both what we can do on the digitized core, 71 00:03:26.010 --> 00:03:27.250 and what we can do on 72 00:03:27.250 --> 00:03:30.960 building new digital products and services to enhance, 73 00:03:30.960 --> 00:03:33.300 and continue on our journey and 74 00:03:33.300 --> 00:03:36.855 our history of being an innovative company in animal health. 75 00:03:36.855 --> 00:03:40.855 (bright music continues)