1 00:00:01,200 --> 00:00:02,600 Our research shows that 2 00:00:02,600 --> 00:00:04,000 one of the six key factors 3 00:00:04,000 --> 00:00:05,560 that can flip the odds of success 4 00:00:05,560 --> 00:00:06,880 for digital transformations 5 00:00:06,880 --> 00:00:08,960 from 30% to 80% 6 00:00:08,960 --> 00:00:10,280 is ensuring effective 7 00:00:10,280 --> 00:00:11,440 monitoring of progress 8 00:00:11,440 --> 00:00:13,480 towards defined outcomes. 9 00:00:13,480 --> 00:00:15,080 BCG research reveals 10 00:00:15,080 --> 00:00:16,920 that companies that successfully track 11 00:00:16,920 --> 00:00:19,520 the transformation's progress against clear goals 12 00:00:19,520 --> 00:00:21,280 are over 70% more likely 13 00:00:21,280 --> 00:00:23,760 to succeed in their digital transformation efforts 14 00:00:23,760 --> 00:00:25,680 than those that do not. 15 00:00:25,720 --> 00:00:28,960 Quantifying the expected value of transformation outcomes 16 00:00:28,960 --> 00:00:31,240 is the crucial first step for ensuring 17 00:00:31,240 --> 00:00:33,760 the effort is targeting areas of real value. 18 00:00:34,520 --> 00:00:36,680 Tracking progress is the next step, 19 00:00:36,680 --> 00:00:38,760 and its importance cannot be overstated. 20 00:00:38,920 --> 00:00:42,200 A staggering 75% of successful transformations 21 00:00:42,200 --> 00:00:43,600 have effective monitoring, 22 00:00:43,600 --> 00:00:44,920 which allows for about 50% 23 00:00:44,920 --> 00:00:48,200 improvement in dynamic adjustment of financing 24 00:00:48,200 --> 00:00:49,960 throughout the transformation. 25 00:00:50,480 --> 00:00:52,120 Our research also shows 26 00:00:52,120 --> 00:00:54,320 that having a strong central entity, 27 00:00:54,320 --> 00:00:56,440 such as a Transformation Management Office, 28 00:00:56,440 --> 00:00:59,160 improves monitoring by almost 30%. 29 00:00:59,160 --> 00:01:00,280 But what else does it take 30 00:01:00,280 --> 00:01:02,080 to make monitoring effective? 31 00:01:02,080 --> 00:01:03,760 Based on our empirical research, 32 00:01:03,760 --> 00:01:05,800 we have developed a set of Yes/No questions 33 00:01:05,800 --> 00:01:09,240 that define the key drivers behind effective monitoring 34 00:01:09,240 --> 00:01:10,480 and can help you assess 35 00:01:10,480 --> 00:01:11,600 what your organization 36 00:01:11,600 --> 00:01:13,000 already has in place. 37 00:01:13,000 --> 00:01:14,240 These key drivers are: 38 00:01:15,400 --> 00:01:16,760 having a trusted reporting 39 00:01:16,760 --> 00:01:18,760 entity with a clear activist mandate, 40 00:01:19,320 --> 00:01:21,560 metrics linked to the strategic intent, 41 00:01:22,120 --> 00:01:23,840 accountability for delivery, 42 00:01:23,840 --> 00:01:26,360 and a single source of truth for data. 43 00:01:27,200 --> 00:01:29,240 And BCG has a structured approach 44 00:01:29,560 --> 00:01:30,360 to help you answer 45 00:01:30,360 --> 00:01:33,400 "Yes" to these defining questions. 46 00:01:33,400 --> 00:01:34,240 There are a few other 47 00:01:34,240 --> 00:01:36,240 considerations to keep in mind 48 00:01:36,240 --> 00:01:37,720 regarding progress monitoring 49 00:01:37,720 --> 00:01:39,120 as you proceed with a digital 50 00:01:39,120 --> 00:01:40,720 transformation effort: 51 00:01:40,720 --> 00:01:42,720 Set up your initiatives for success. 52 00:01:42,720 --> 00:01:44,560 Ensure that initiatives are specific enough 53 00:01:44,560 --> 00:01:46,440 to assign and track owners, 54 00:01:46,440 --> 00:01:48,080 and that they have clear business cases 55 00:01:48,080 --> 00:01:49,400 with a solid understanding 56 00:01:49,400 --> 00:01:50,600 of the starting point 57 00:01:50,600 --> 00:01:51,480 aligned with all 58 00:01:51,480 --> 00:01:53,080 relevant stakeholders. 59 00:01:53,080 --> 00:01:55,360 Minimize the burden on the organization. 60 00:01:55,360 --> 00:01:57,160 Be simple in terms of what you track, 61 00:01:57,160 --> 00:01:58,080 and where possible, 62 00:01:58,080 --> 00:01:59,800 automate the monitoring process. 63 00:01:59,800 --> 00:02:01,600 A simple process that minimizes 64 00:02:01,600 --> 00:02:02,920 tracking effort and gets it done 65 00:02:02,920 --> 00:02:04,920 is better than the perfect one that doesn't. 66 00:02:05,240 --> 00:02:06,640 Empower the data owners. 67 00:02:06,840 --> 00:02:08,720 Initiative owners must own 68 00:02:08,720 --> 00:02:10,600 all information and actively call out 69 00:02:10,600 --> 00:02:12,800 impediments to reaching goals. 70 00:02:12,800 --> 00:02:14,680 Focus on resolving issues. 71 00:02:14,680 --> 00:02:16,520 Tracking is a means for pushing 72 00:02:16,520 --> 00:02:17,840 the transformation forward. 73 00:02:17,840 --> 00:02:19,440 Ensure there is full transparency 74 00:02:19,440 --> 00:02:20,560 on what needs to be fixed, 75 00:02:20,560 --> 00:02:23,280 and view flagging of roadblocks as requests for help, 76 00:02:23,280 --> 00:02:24,880 not causes for reprimand. 77 00:02:25,400 --> 00:02:26,760 Be hypervigilant. 78 00:02:26,760 --> 00:02:29,280 Value monitoring is a game of stamina. 79 00:02:29,280 --> 00:02:30,480 Be strict about following 80 00:02:30,480 --> 00:02:31,600 the tracking processes 81 00:02:31,600 --> 00:02:33,400 and keep leadership attention on them, 82 00:02:33,400 --> 00:02:34,720 especially when facing 83 00:02:34,720 --> 00:02:36,320 early complications. 84 00:02:36,320 --> 00:02:38,320 As one of our senior clients puts it: