WEBVTT 1 00:00:01.210 --> 00:00:03.730 So now let's talk about the underlying tech 2 00:00:03.730 --> 00:00:05.300 of the bionic company. 3 00:00:05.300 --> 00:00:08.690 Bionic companies must make several very important shifts 4 00:00:08.690 --> 00:00:11.080 with regard to their technology strategy, 5 00:00:11.080 --> 00:00:13.060 to make systems more modular 6 00:00:13.060 --> 00:00:15.460 and make data more accessible. 7 00:00:15.460 --> 00:00:19.480 Most companies today run on a mix of legacy systems, 8 00:00:19.480 --> 00:00:21.820 not a handful but hundreds, 9 00:00:21.820 --> 00:00:25.120 if not thousands, in large organizations. 10 00:00:25.120 --> 00:00:27.710 These systems tend to be hardwired 11 00:00:27.710 --> 00:00:29.940 into the current organizational model. 12 00:00:29.940 --> 00:00:32.890 Their finance systems, their supply chain systems, 13 00:00:32.890 --> 00:00:35.010 their human resource systems. 14 00:00:35.010 --> 00:00:37.080 They often have multiple integration 15 00:00:37.080 --> 00:00:38.850 and a complex landscape 16 00:00:38.850 --> 00:00:41.343 that many refer to as spaghetti. 17 00:00:42.230 --> 00:00:44.220 It's hard to test and maintain 18 00:00:44.220 --> 00:00:48.190 and often what leads to long lead times for innovation. 19 00:00:48.190 --> 00:00:49.830 Bionic companies will need to shift 20 00:00:49.830 --> 00:00:52.180 to a next-generation technology stack, 21 00:00:52.180 --> 00:00:55.260 which is more modular and more like, well, 22 00:00:55.260 --> 00:00:59.090 ravioli, if we keep with the pasta analogy. 23 00:00:59.090 --> 00:01:01.440 It's where the components are neatly packaged 24 00:01:01.440 --> 00:01:03.160 and can be modified or replaced 25 00:01:03.160 --> 00:01:06.610 without significantly affecting the other components, 26 00:01:06.610 --> 00:01:08.760 making it easier to reuse 27 00:01:08.760 --> 00:01:12.740 and decouple development in one part from another. 28 00:01:12.740 --> 00:01:15.610 Data can be processed a bit at a time, 29 00:01:15.610 --> 00:01:18.810 code can be changed a bit at a time, 30 00:01:18.810 --> 00:01:21.020 and systems, in their entirety, 31 00:01:21.020 --> 00:01:23.950 can be understood a bit at a time. 32 00:01:23.950 --> 00:01:25.850 It's not a new thing actually, 33 00:01:25.850 --> 00:01:27.330 it's actually a concept well known 34 00:01:27.330 --> 00:01:29.050 in the automotive industry 35 00:01:29.050 --> 00:01:31.510 as a radical shift in time to market, 36 00:01:31.510 --> 00:01:33.690 which was pioneered by Volkswagen. 37 00:01:33.690 --> 00:01:37.650 Components, such as chassis and tires and seats, 38 00:01:37.650 --> 00:01:39.350 are all designed to work together 39 00:01:39.350 --> 00:01:41.790 by adhering to certain parameters. 40 00:01:41.790 --> 00:01:44.710 The platform and its associated interfaces 41 00:01:44.710 --> 00:01:47.100 are well-defined to make them work together, 42 00:01:47.100 --> 00:01:48.740 this is APIs. 43 00:01:48.740 --> 00:01:50.680 This enables rapid innovation 44 00:01:50.680 --> 00:01:53.340 as every component can be changed independently, 45 00:01:53.340 --> 00:01:55.810 as long as the interface stays the same. 46 00:01:55.810 --> 00:01:57.850 And that's what in technology world 47 00:01:57.850 --> 00:01:59.833 is referred to as microservices. 48 00:02:00.810 --> 00:02:03.460 Fully digital companies, such as Amazon, 49 00:02:03.460 --> 00:02:07.650 Salesforce, and Uber, have common, fully decoupled, 50 00:02:07.650 --> 00:02:10.140 next-generation technology platforms 51 00:02:10.140 --> 00:02:13.150 that allow access to standardized operating processes 52 00:02:13.150 --> 00:02:15.100 across their businesses. 53 00:02:15.100 --> 00:02:17.810 They also tend to include capabilities 54 00:02:17.810 --> 00:02:21.350 such as deep data, sophisticated analytics, 55 00:02:21.350 --> 00:02:23.550 reporting, workflow management, 56 00:02:23.550 --> 00:02:27.010 and easy linkage to internal and external consumers 57 00:02:27.010 --> 00:02:29.540 of such processes and resources. 58 00:02:29.540 --> 00:02:33.160 These modular technology platforms are easily leveraged 59 00:02:33.160 --> 00:02:34.900 to create deliverables and outputs 60 00:02:34.900 --> 00:02:39.530 for both internal and external processes and experiences. 61 00:02:39.530 --> 00:02:43.200 As a result, innovation is rapid. 62 00:02:43.200 --> 00:02:46.120 For example, the HR teams at Salesforce 63 00:02:46.120 --> 00:02:48.160 are able to put out a new onboarding app 64 00:02:48.160 --> 00:02:52.020 for new employees, tracking who's coming and who's going, 65 00:02:52.020 --> 00:02:54.120 who will greet them, where they will meet 66 00:02:54.120 --> 00:02:55.860 and what they will order for their computer 67 00:02:55.860 --> 00:02:59.080 and so forth, in just a couple of weeks. 68 00:02:59.080 --> 00:03:00.640 The challenge and the cost 69 00:03:00.640 --> 00:03:02.470 of transforming the technology stack 70 00:03:02.470 --> 00:03:04.440 and the technology function itself 71 00:03:04.440 --> 00:03:06.200 shouldn't be underestimated. 72 00:03:06.200 --> 00:03:08.690 It's a fundamentally different approach 73 00:03:08.690 --> 00:03:10.700 in the bionic company. 74 00:03:10.700 --> 00:03:13.630 Their real value is in tackling this 75 00:03:13.630 --> 00:03:16.300 starting with the priority use cases, 76 00:03:16.300 --> 00:03:19.300 essentially liberating data, using it, 77 00:03:19.300 --> 00:03:21.410 and modernizing the core applications 78 00:03:21.410 --> 00:03:24.680 alongside delivery of real business value. 79 00:03:24.680 --> 00:03:27.170 Our experience is that this approach, 80 00:03:27.170 --> 00:03:29.830 which focuses on using data, 81 00:03:29.830 --> 00:03:32.230 in the highest value use cases, 82 00:03:32.230 --> 00:03:34.520 yields significantly faster, 83 00:03:34.520 --> 00:03:38.130 two X, three X, development and time to market, 84 00:03:38.130 --> 00:03:42.620 and it avoids as much as 50% of the cost of development. 85 00:03:42.620 --> 00:03:45.920 So, you will have heard that the bionic company 86 00:03:45.920 --> 00:03:49.350 requires platform-based organization 87 00:03:49.350 --> 00:03:51.150 and agile approaches. 88 00:03:51.150 --> 00:03:53.340 I hope you'll take away from this session 89 00:03:53.340 --> 00:03:54.970 that the technology strategy 90 00:03:54.970 --> 00:03:57.360 also requires platform based approaches 91 00:03:57.360 --> 00:03:59.040 and agile delivery, 92 00:03:59.040 --> 00:04:00.350 and it's those things together, 93 00:04:00.350 --> 00:04:03.420 the organization strategy and the technology strategy, 94 00:04:03.420 --> 00:04:06.810 that delivers real impact with the bionic company.