WEBVTT

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We actually started to create what we
call a micro agent.

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These are agents that start to generate
maybe one, two,

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three simple activities and then we can
string those together to create an

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end-to-end process.

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Charles, Abheek,
thank you so much for joining us.

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Abheek, this first question is for you.

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What is key for organizations to keep in
mind when looking for scalable agentic

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go-to-market solutions?

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Yeah,
I would say it's probably three things.

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One is the value case in terms of what is
the outcome that you're looking to

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achieve from your agentic solution?

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And what is the productivity gain or
efficiency gain that you're shooting for?

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I would say #2 is probably the business
process change in terms of what is the

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future-state business process need to
look like that this agentic solution will

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enable.

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And then I would say the third thing is
probably architecture.

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There's a lot of different solutions that
you can approach from an agentic

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perspective.

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And so do you want to go out of the box?

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Do you want to build something custom?

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Do you want to marry the two together?

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And so, yeah,
I would say it's probably those three

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things together.

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Charles, this question is for you.
How does Workday approach their agentic

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transformation and what successes have
you seen so far?

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Well, I think first and foremost,
one of the things to understand about

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Workday is we truly believe that humans
are still center and,

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and first and foremost will interact with
agentic solutions and will remain a

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critical part of that going forward.

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But for us,
it's about improving experience,

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so letting humans focus on more strategy,
more higher-value activities,

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and then augmenting them with these more
agentic experiences

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as we go, as we go forward.
The number one thing that we're focused

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on is experimentation.

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And I think that's probably like most
companies today.

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So we have thrown everything at it in an
attempt to see what's going to stick,

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what's going to work really well.

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And I think that's important for
companies to understand today.

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It is absolutely okay to experiment in
this environment and to try things that

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sometimes you may take down and adjust as
you go forward.

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And that's been a great experience for us.
One hundred percent of our field-facing

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tools today have AI capabilities turned
on and we are slowly but surely

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activating agentic experiences around
those AI capabilities as well.

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It's been fascinating.

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So this questions for both of you then
what advice would you give to other

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organizations on embedding agentic
solutions?

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I can go first.

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Yeah, absolutely.

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I think I'll,
I'll just expand on what I mentioned,

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which is be ready to be in
experimentation mode.

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Think about the activities within your
business today that are the easiest to

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start to activate with the agentic
experiences that you can start to

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automate.

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Don't be afraid to start really small.

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We actually started to create what we
call microagents.

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These are agents that start to generate
maybe one, two,

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three simple activities and then we can
string those together to create an

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end-to-end process and things that are
truly autonomous for our,

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for our users and our, and our employees.

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Yeah,
I'd build on what Charles is saying and I

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would say talk to your end users,
regardless of whether that's a sales rep,

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whether that's a support agent.

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Talk to them about what's going to make
their life the most efficient.

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And then go test it,

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like Charles was saying.
Have set capacity on your AI teams that

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are going to go and experiment,
that are going to go and pilot these

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things with a small audience,
see how well it works, iterate,

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and then scale it out.

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Thank you both so much.

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Thank you.

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Thank you.

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Appreciate it.