WEBVTT

1
00:00:00.000 --> 00:00:04.045
The way we use AI to take all the
unstructured data across multiple

2
00:00:04.045 --> 00:00:07.757
channels, multiple sources,
and create value and insights very

3
00:00:07.757 --> 00:00:10.218
quickly, that's where the opportunity is.

4
00:00:10.218 --> 00:00:13.471
And we're truly taking this as a
transformation opportunity.

5
00:00:13.596 --> 00:00:16.141
Shaheer, Samer,
thank you so much for being here.

6
00:00:16.391 --> 00:00:17.684
This first question is for you.

7
00:00:18.268 --> 00:00:21.980
How is AI, specifically agentic AI,
transforming healthcare?

8
00:00:21.980 --> 00:00:23.940
Where is it unlocking value?

9
00:00:24.399 --> 00:00:31.197
So we have seen in our personal lives how
AI and agentic AI is really transforming

10
00:00:31.197 --> 00:00:35.368
our experiences, right.
Of planning for vacations,

11
00:00:35.368 --> 00:00:37.829
you know planning events, etc.

12
00:00:38.246 --> 00:00:41.499
But from a day-to-day we still see our
health care experiences are really not

13
00:00:41.499 --> 00:00:42.709
meeting up to that challenge.

14
00:00:43.460 --> 00:00:48.923
Our employees experience of working
within companies has not transformed that

15
00:00:48.923 --> 00:00:49.299
much.

16
00:00:49.549 --> 00:00:54.179
And so I think that's the real promise of
AI, and specifically agentic AI,

17
00:00:54.179 --> 00:00:58.558
is for companies to take in this
technology and use this as a means to

18
00:00:58.558 --> 00:01:03.021
really transform themselves inside out.
With humans at the very center,

19
00:01:03.021 --> 00:01:07.692
with patients at the very center,
and with with healthcare providers at the

20
00:01:07.692 --> 00:01:10.862
very center,
to really transform the way that they

21
00:01:10.862 --> 00:01:15.492
engage and enable them to do what they do
best and deliver the health care

22
00:01:15.492 --> 00:01:17.786
experiences that they really mean to.

23
00:01:17.786 --> 00:01:19.829
Samer,
what role do you see AI and agents

24
00:01:19.829 --> 00:01:22.916
playing in the future of pharmaceutical
commercial engagement?

25
00:01:23.750 --> 00:01:26.169
Well,
commercial engagement—if you think about

26
00:01:26.169 --> 00:01:30.381
customers and stakeholders that we engage
with externally—we've always been saying

27
00:01:30.381 --> 00:01:34.427
this—that this industry has been behind
in terms of creating that human-centric

28
00:01:34.427 --> 00:01:37.639
experience, digital experience,
for our external stakeholders.

29
00:01:38.181 --> 00:01:39.766
And I don't think we can just keep saying
that.

30
00:01:39.766 --> 00:01:44.395
I think now it's time to put words into
action with the AI and agents opportunity

31
00:01:44.395 --> 00:01:47.774
that is ahead of us.
And that human-centered experience is

32
00:01:47.774 --> 00:01:52.362
something that we owe to customers,
to patients and to stakeholders.

33
00:01:52.362 --> 00:01:56.533
Because they're humans and they're
experiencing those digital experiences

34
00:01:56.533 --> 00:01:58.660
using AI in all the other industries.

35
00:01:59.035 --> 00:02:01.704
So for us being regulated,
we just can't use that as an excuse

36
00:02:01.704 --> 00:02:03.123
anymore, that we just can't do it.

37
00:02:03.123 --> 00:02:07.877
So that's where I think this is a very
exciting time to be in this industry and

38
00:02:07.877 --> 00:02:09.879
to unlock the opportunity with AI.

39
00:02:10.713 --> 00:02:14.509
How is Takeda really unlocking and
leaning into this transformation?

40
00:02:14.634 --> 00:02:19.681
We're wired in terms of creating that
differentiated science and bringing that

41
00:02:19.681 --> 00:02:24.602
innovative medicine to our patients
around the world in more than 80 markets.

42
00:02:24.602 --> 00:02:25.436
And using AI,

43
00:02:25.436 --> 00:02:29.691
we think that, you know,
this is a moment to also take a step back

44
00:02:29.691 --> 00:02:34.654
and we think in terms of "One Takeda"
mindset and how can we truly use agents

45
00:02:34.654 --> 00:02:39.450
and AI and focus on the trust-based human
relationship with our customers.

46
00:02:39.826 --> 00:02:42.495
And that trust-based relationship is
going to stay.

47
00:02:42.829 --> 00:02:47.125
But the way we use AI to take all the
unstructured data across multiple

48
00:02:47.125 --> 00:02:50.003
channels,
multiple sources and create value and

49
00:02:50.003 --> 00:02:53.339
insights very quickly,
that's where the opportunity is.

50
00:02:53.339 --> 00:02:56.634
And we're truly taking this as a
transformation opportunity.

51
00:02:57.427 --> 00:03:02.640
What advice do you both have for leaders
who are undergoing their own agentic AI

52
00:03:02.640 --> 00:03:03.683
transformations?

53
00:03:04.934 --> 00:03:08.688
So I think the biggest piece I would say
is to treat it as a holistic

54
00:03:08.688 --> 00:03:09.898
transformation, right?

55
00:03:09.898 --> 00:03:13.026
This is not just build a product and then
drive adoption.

56
00:03:13.776 --> 00:03:17.947
It's a real opportunity for companies to
really take a step back and reimagine

57
00:03:17.947 --> 00:03:21.784
workflows, reimagine processes,
to put the humans—as Samer you said very

58
00:03:21.784 --> 00:03:25.205
well—to put the humans at the center and
to allow them to shine.

59
00:03:25.663 --> 00:03:29.751
But that requires real deep thinking,
really challenging old ways of thinking,

60
00:03:29.751 --> 00:03:33.546
and then developing the tech solutions
that will support and enable that.

61
00:03:34.339 --> 00:03:38.218
So that's the biggest thing,
it's really end-to-end transformation of

62
00:03:38.218 --> 00:03:38.760
workflows.

63
00:03:40.553 --> 00:03:43.848
I would add that, "be bold."

64
00:03:44.432 --> 00:03:47.477
You have to unlearn a lot of things that
have caught,

65
00:03:47.477 --> 00:03:50.605
made you caught up in the past;
unlearn those, be bold,

66
00:03:50.605 --> 00:03:51.981
be clear on what the intent is.

67
00:03:52.315 --> 00:03:55.485
Now with that in mind,
we really have to go out there with the

68
00:03:55.485 --> 00:03:56.569
transformation agenda.

69
00:03:56.569 --> 00:04:00.823
Change management is critical because you
really have to win hearts and minds of

70
00:04:00.823 --> 00:04:04.994
the people engaged—especially for large
organizations where it's a very complex

71
00:04:04.994 --> 00:04:07.330
organization—you need to have a very
clear,

72
00:04:07.330 --> 00:04:09.290
crisp story tied to value and impact.

73
00:04:09.290 --> 00:04:10.041
That's key.

74
00:04:10.500 --> 00:04:16.172
Have an agile mindset because this is a
fast moving space when it comes to AI.

75
00:04:16.881 --> 00:04:19.759
What you plan today may not be the same
in a year from now.

76
00:04:19.759 --> 00:04:23.096
So you've got to be,
as long as you're measuring value and you

77
00:04:23.096 --> 00:04:26.140
have an agile mindset,
you can quickly pivot with change

78
00:04:26.140 --> 00:04:27.183
management embedded.

79
00:04:27.642 --> 00:04:30.103
I think that's,
that's what we're doing and that's the

80
00:04:30.103 --> 00:04:31.271
path to success, we think.

81
00:04:32.146 --> 00:04:33.189
Thank you both so much.

82
00:04:33.648 --> 00:04:34.190
Thank you.