WEBVTT

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Five years from now,
imagine a world where everything is

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instantaneous,
where you anticipate a need,

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you address a need,
you clearly understand the customer's perspective.

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Subir,
thank you so much for being here with us.

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On a scale of one to ten, how much value has been
unlocked from AI in sales?

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Lisa, good to be here,
and thank you for having me here.

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That's a tough question to answer.

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It varies across companies.

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If you're looking at the overall
manufacturing vertical industry,

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we still in the beginning of the journey,
I'd say anywhere from two to four,

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depending on which microsegment
you're looking at.

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My own company, Xometry, we are AI first,
and we believe in the convergence of

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digital and physical.

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So that's part of our DNA.

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And how are agents changing the roles and
skills needed on sales teams?

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So when we think about AI,

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it's easy to think about
productivity improvements,

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which is certainly one driving factor.

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What we found is probably even bigger
impact is speed.

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So imagine you're engaging
with your customers,

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and you take days or hours with regards
to responding versus instantaneously

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being able to address an issue,
answer a question,

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give insights on a problem statement,

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and hence, leading to increased conversion,
AKA more sales.

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So they are agents are applicable in many
steps of the journey.

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Productivity gain is one of
the macro impacts,

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but I find speed to be the most
significant with regards to translating

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into increased revenue.

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What do you think the function will look
like in five years?

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That's an interesting question.

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So when you talk to any sales leader,

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they'll reference taking friction out of

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the customer engagement process.

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And friction can occur at every step of
when a customer engages with you.

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Five years from now,

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imagine a world where
everything is instantaneous,

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where you anticipate a need,
you address a need,

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you clearly understand the
customer's perspective,

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and you're able to marshal the resources
a company has to address that.

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So a frictionless customer experience,

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which would be a massive accelerant towards
increasing a customer—

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increasing the company's ability to
serve a larger pool of buyers.

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Thank you so much.

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Thank you.