WEBVTT 00:00:00.335 --> 00:00:01.553 Technology never fails. 00:00:01.679 --> 00:00:03.107 It's the alignment that fails. 00:00:03.484 --> 00:00:05.374 Sunil, thank you so much for being here. 00:00:05.458 --> 00:00:09.447 How do you see the role of IT leadership evolving in the next five years as 00:00:09.447 --> 00:00:12.805 digital transformation becomes more of a baseline expectation? 00:00:12.889 --> 00:00:14.359 The evolution is already here. 00:00:14.611 --> 00:00:17.550 And I don't think it's five years, but maybe three years. 00:00:18.432 --> 00:00:23.470 I see IT leaders as more business oriented and business leader who are more 00:00:23.470 --> 00:00:24.184 tech savvy. 00:00:24.436 --> 00:00:29.138 And the role really IT leaders are going to play in future is about not just be a 00:00:29.138 --> 00:00:32.161 technology keeper, but orchestrating the ecosystem, 00:00:32.161 --> 00:00:36.696 and how do you really connect the technology with the outcome and the purpose. 00:00:36.822 --> 00:00:40.769 I think that's the key responsibility for digital leaders going forward is to 00:00:40.769 --> 00:00:44.757 really understand what drives the impact, and then how does technology gets us 00:00:44.757 --> 00:00:45.093 there. 00:00:45.345 --> 00:00:49.712 I do think the focus is going to be more about how do we really understand what's 00:00:49.712 --> 00:00:54.078 impactful for our business going forward. What challenges are organizations facing 00:00:54.078 --> 00:00:56.808 when they're pursuing this digital transformation? 00:00:57.017 --> 00:00:59.159 And then also how do leaders avoid them? 00:00:59.369 --> 00:01:03.987 I think many organizations are just chasing technology or tools before the 00:01:03.987 --> 00:01:06.926 purpose, and we got to really think about what 00:01:06.926 --> 00:01:08.858 outcomes that we want to drive. 00:01:08.858 --> 00:01:12.385 As I talked about how leadership should be thinking about this. 00:01:13.056 --> 00:01:17.087 And I do think when you have clarity about where you want to go, 00:01:17.087 --> 00:01:21.118 that's where the path to technology adoption becomes more clear. 00:01:21.328 --> 00:01:25.065 Because in my mind, I think the biggest pitfalls are adoption, 00:01:25.065 --> 00:01:26.996 and it's not technology success. 00:01:27.332 --> 00:01:28.549 Technology never fails. 00:01:28.591 --> 00:01:29.977 It's the alignment that fails. 00:01:29.977 --> 00:01:36.107 So I tell everybody that as we start new era of these technologies that we are not 00:01:36.107 --> 00:01:39.172 familiar with, just think about adoption is not optional. 00:01:39.382 --> 00:01:44.462 What are the biggest mindset shifts organizations need to make to really harness innovation at scale? 00:01:44.462 --> 00:01:49.039 So I've been practicing this myself, but I do think thinking truly about 00:01:49.543 --> 00:01:51.684 AI is going to be here. 00:01:51.684 --> 00:01:53.657 We just don't know how it's going to evolve. 00:01:54.455 --> 00:01:59.956 So just be nimble and have that leap of faith to try it. 00:02:00.165 --> 00:02:04.616 And I also think it's should not be kept in smaller silo teams. 00:02:04.868 --> 00:02:11.586 Everybody should be empowered and educated about this new technology era that's happening. 00:02:11.922 --> 00:02:15.659 And I think that education can help us drive adoption, 00:02:15.659 --> 00:02:18.304 remove that fear that AI is here to replace us. 00:02:18.304 --> 00:02:20.739 I think it's going to become a partner of us, 00:02:20.739 --> 00:02:24.434 just like how our mobile phones and internet has become our partners. 00:02:24.854 --> 00:02:29.598 And I do think just having that mindset of failing fast, adopting, 00:02:29.598 --> 00:02:32.537 having a little more grace if you don't understand technology, 00:02:32.537 --> 00:02:35.182 maybe it's just a little more education that we need, 00:02:35.182 --> 00:02:38.457 and then just empowering teams to experiment. 00:02:38.625 --> 00:02:42.992 I think that's super important in my mind, how organization can drive this mindset. 00:02:43.202 --> 00:02:44.419 Sunil, thank you so much. 00:02:44.965 --> 00:02:45.595 Thank you, Lisa. 00:02:45.595 --> 00:02:46.309 Thanks for having me.