WEBVTT 00:00:00.000 --> 00:00:03.795 What's exciting me the most is where this is headed in the future, 00:00:03.795 --> 00:00:07.716 which is where AI is enabling orchestration of workflows where humans 00:00:07.716 --> 00:00:10.927 and AIs are truly getting into this bionic relationship. 00:00:10.927 --> 00:00:13.013 Abhinav, thank you so much for being here with us. 00:00:13.221 --> 00:00:15.223 Let's talk about AI and data. 00:00:15.473 --> 00:00:19.978 How is data both an unlock and a constraint for scaling AI solutions? 00:00:20.103 --> 00:00:23.982 So Lisa, I think data, be it structured data or unstructured 00:00:23.982 --> 00:00:26.568 data, is the fuel that powers all of AI. 00:00:26.651 --> 00:00:28.570 I don't think there's any AI without data. 00:00:28.570 --> 00:00:30.280 So data is a necessary condition. 00:00:31.239 --> 00:00:35.285 But I like the question, that, how it's both an unlock and a constraint. 00:00:35.285 --> 00:00:39.497 Because if you have fragmented data, if you have siloed data, 00:00:39.497 --> 00:00:42.000 if you don't have the right semantic foundations, 00:00:42.000 --> 00:00:45.628 you can have "garbage in, garbage out" with your AI. 00:00:45.628 --> 00:00:48.173 And what that means is there's hallucination, 00:00:48.173 --> 00:00:53.470 there's lack of explainability and trust, and all the investment dollars amount to zero 00:00:53.470 --> 00:00:56.389 because you failed to drive adoption of your AI initiatives. 00:00:56.848 --> 00:01:01.102 What are some of the biggest unlocks when companies get the data integration correct? 00:01:01.102 --> 00:01:02.854 It's stages of unlocks. 00:01:02.854 --> 00:01:07.275 I would say the first stage of unlock is that you start making sense of signals and 00:01:07.275 --> 00:01:09.861 you start making predictive decisions based on those signals. 00:01:10.195 --> 00:01:12.072 These could be things like precision selling, 00:01:12.072 --> 00:01:14.199 where you are making decisions based on propensity. 00:01:14.449 --> 00:01:19.412 You could move to assisted selling where you have real time coaching, 00:01:19.412 --> 00:01:20.580 real time nudges. 00:01:20.789 --> 00:01:23.958 But I think like what's exciting me the most is where this is headed in the future, 00:01:23.958 --> 00:01:25.710 which is where AI is enabling 00:01:25.710 --> 00:01:30.715 orchestration of work flows, where humans and AIs are truly getting 00:01:30.715 --> 00:01:32.342 into this bionic relationship. 00:01:33.009 --> 00:01:37.430 And that's when you start seeing the next level of productivity unlock for the sellers. 00:01:37.972 --> 00:01:38.431 Thank you. 00:01:39.057 --> 00:01:39.349 Thank you.