WEBVTT

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Now,
I'd like to take a moment to thank our

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Innovator sponsor Boston Consulting Group
for the support of Dreamforce.

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Joining me now is Phillip Andersen,
managing director and senior partner at

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Boston Consulting Group.

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It's great to have you here, Phil.

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Welcome.

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Thank you.

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It's great to be here.

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We're very excited for the week.

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Perfect, perfect.

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It's been a fun one.

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You know,
there's so many perspectives on what an

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end-to-end business transformation really
means.

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How do you see AI really fitting in and
helping clients build lasting

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capabilities rather than one-offs?

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Totally.

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It's a great point.

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I mean,
our business is end-to-end business

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transformations.

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That's what we focus on.
And it's always that balance of people,

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process, and technology.

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And nowadays for us,
more than 50% of our work is deeply

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embedding AI in that kind of
transformation.

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So we're very excited about it.

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We have this framework that we talk about
when it comes to that: deploy, reimagine,

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invent.

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And you know,
deploying is putting technology into the

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business you have today.

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Reimagine is really rethinking the
enterprise,

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rethinking its functions in the age of AI
and now in the agentic enterprise.

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And the path for us as we think about
what it takes to get to value,

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is really taking that reinvention,
that reimagination to the business as a

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core unlock.

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And it's been an exciting time because
agents create a whole new opportunity for

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that.

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That's amazing, Phillip.

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And you know,
my personal opinion is AI literally

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changes everything,
and the world as we know it will be

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entirely different.

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So the theme of this conference is
welcome to the agentic enterprise.

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And many of these companies are really
trying to get there and become agentic

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enterprises.

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So maybe you have a few success stories
that you want to share with us in the

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audience.

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Yeah, happy to.

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So I think when we think about it,
you sort of take the agentic enterprise,

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and it really breaks down to agentic
functions and capabilities within that

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enterprise.

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Enterprises are not monoliths.

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They have those capabilities.

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And where we're seeing the biggest impact
is in the functions that already have

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processes that are kind of ready for
digital workers to show up and be part of

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the process.

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So things like customer support,
things like internal processes like help

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desks and support functions.

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I think what I'm excited about is the
next frontier where we now start to be

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able to bring those digital workers,
those agentic capabilities,

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into the next wave of processes that
require a bit more flexibility and

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capabilities.

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You know, that makes—that's amazing,
and it's really exciting time for both of

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us.

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You know,
I know you previously talked about these

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being people-centric transformations.
And at Salesforce,

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we totally agree.
Like Marc Benioff talked about this as

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humans and AI working together to help
their customers.

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So how do you think about that,
and what do you think the future looks

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like for us in these transformations?

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People need to be at the center of this,
right?

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And I think one of the things that's been
powerful as we've seen companies start to

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really bring AI and agents into their
organization,

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is they're finding ways to enable
employees to have a lot more joy in the

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job and have agents take up a lot more of
the toil,

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a lot more of the hard process-driven
work that is not necessarily as

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motivating as exciting.

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So this balance is an immense amount of
opportunity,

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but we have to do it with that
reimagination in mind. As we go into this,

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the jobs to be done will look a little
different.

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So we have to not just bring new
technology but also enable people to

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really take advantage of it with the
right enablement and when the right

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process reengineering to support them in
their job and all the jobs to be done in

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their functions.

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Well, thank you, Phillip,
for being a Innovator sponsor.

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Thank you for all the great things you do
for our customers,

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our joint customers together,
and it's an honor and a pleasure to work

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together.

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Likewise.

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Thank you, David.

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Thank you.