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<v ->You know, Debbie, if I think about the near term,</v>

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we have a really big opportunity to rethink work,

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for the way work should be,

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not the way it has always been done.

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And, if I think about an example of this,

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I have clients who would have never thought

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that call centers could be effective

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with people working from home.

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And now they're actually planning to keep

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all their call center employees home,

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only bringing people together for formal learning

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and team building.

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Amazing, isn't it?

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<v ->That is amazing.</v>

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Karalee, how about you?

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<v ->I think we've also learned a lot about what customers</v>

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want, and that's really changed in front of our eyes.

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I mean it's important to think about

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that in terms of the future of work.

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I work a lot in health care, and I think I'm

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the first to say that our progress in digital and the

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use of technologies has been really slow as an industry.

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Yet we're seeing an incredible shift.

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For the first time this year, we've had more visits

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with doctors conducted by telemedicine than in person.

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It's a massive increase over what we've seen before.

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And I think the learning from this will fundamentally change

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how we think about the actual physical aspects

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of health care-hospitals and doctor's offices.

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These are actually some of the more fundamental pieces

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we think about when we think about health care.

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So we could be much more oriented around what people need

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and not around the physical space.

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We could rethink or reimagine how services work for people.

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Fundamentally, we need to reshape work around

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what people actually want

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and not what we've done in the past,

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whether that's the hospital, or the doctor's office,

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or the bank branch, or the

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office where employees work.