Japjit, welcome.
Firstly, how are high-performing companies leveraging AI?
We feel high-performing companies are not just deploying
AI, they're actually integrating it as part of the core strategic
and operational foundation of the company.
And now with the advent of GenAI,
which we think is a game-changer, it's fundamentally
pushing companies to rethink how they've structured operations
and processes around it.
But three or four things stand out for me.
One, identifying what's your core strategic and competitive
advantage and truly indexing on that.
Second, focusing and ruthlessly prioritizing around use
cases—what we call our golden use cases—to go after and
letting go of everything else.
Third, making, you know, strategic and conscious choice
around whether you build the AI in-house or you leverage from
existing solutions and how do you integrate with your
offerings.
And lastly, most importantly, how do you bring the human
element along with it?
How do you train your organization and employees to
keep up and not become obsolete?
How should companies be leveraging GenAI
to get competitive value?
So GenAI
can fundamentally do three things.
You can create content and ideas, you can improve
efficiencies of the organization, and you can
personalize the experiences for your customers and your
employees.
We did a recent publication where we identified how do our
best clients, you know, convert the magic of GenAI
into business impact.
And what stood out for us is like the first is a basic,
widespread, more diffused deployment of
GenAI.
You'll get more moderate 10 to 15 percent efficiencies across
the enterprise.
Then thinking about fundamentally reshaping the
organizational processes using GenAI
and your core competitive advantage.
And lastly, inventing new use cases, new offering services,
and even new business models, to use GenAI
and your core source of competitive differentiation to
we get something magical for the customers.
Japjit, where are you seeing companies use AI to create new
revenue streams?
Georgie, we think it's the go-to-market space that we see
most amount of impact coming in.
I think data and AI and now GenAI
is allowing unprecedented use of first-party and third-party data
sets to truly bring the science to the art of selling.
We're seeing clients be more predictive, preemptive, and
proactive in how they shape the customer journeys, starting from
acquisition to upsell, cross-sell, pricing,
consumption, driving better churn management. The art of the
possible is truly a new benchmark.
Thank you very much.
Thank you so much, Georgie.