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Sophie, Vlad, welcome.
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Sophie, if I could start with you,
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how is the accessibility of Gen AI impacting the workforce?
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What trends are you seeing?
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I think that's the biggest thing is that
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latest research is showing that by 2030,
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375 million jobs will need to change
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as a result of technological advances.
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And we don't yet have a playbook
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to prepare the workforce for that.
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And I think about the big questions
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that I would want to answer
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as we're going through that.
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Like, one, how do we ensure that we are being equitable,
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and that price is not a barrier
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for who gets to enter the workforce,
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or who gets to win with these changes?
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And the second is, how do we keep pace
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and actually ensure that we are teaching the right skills,
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when, particularly Gen AI,
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is evolving much faster than we as humans are able to?
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And then I think the third thing is,
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how do we know that it's working?
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How do we know if we're teaching these new skills,
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they're actually being applied
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in an appropriate way in the workforce?
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And so, like, actually,
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there is a word for those three things,
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and that is apprenticeships.
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And I think that there's a very exciting opportunity
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for professional apprenticeships
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to work for people of all ages and all stages
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of their career, to learn both those technical skills,
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but also those durable skills,
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in order to keep pace with these changes.
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And I would add that it's happening.
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You cannot hide from it, right?
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Everybody's aware of the potential, what can be done.
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So everybody's trying to at least think through
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what is the impact on their jobs,
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either from the scary part, "Will I have a job?"
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to, "Hey how do I even get better at my job?" right?
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So just totally got people thinking about
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what's happening around them,
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and how to use this new technology
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that's now at their fingertips.
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Sophie, you mentioned there about skills.
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How, given the speed of advancement of AI and tech,
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do you make sure that workers
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have the right skills to take advantage of that?
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We are so often focused as a society on hard skills,
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discrete skills that you need in order to
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be a software engineer, or be a data analyst.
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But we so often overlook durable skills,
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which are really the skills that enable someone to adapt,
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to thrive, to progress.
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And so as I think about keeping pace,
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and ensuring that our workforce is enduring
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and prepared for this next,
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really this next stage of the future of work,
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it's about striking that balance
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between the discrete and the durable,
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and actually helping people become
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what we call T-shaped individuals,
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so that they have a broad set of skills,
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but also can go very deep in a specific specialism.
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Vlad, given all the fears over job losses
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as a result of AI and Gen AI, how do you reassure workers
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that they still have value in your company?
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Yeah, so first of all,
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it's not gonna happen overnight, right?
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It's becoming accessible,
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but there is so many rules and changes we need to make
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and put in place
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for it to actually be relevant in a day-to-day setting.
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That being said, everybody should use this
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as an opportunity to learn new things, right?
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So if you're even a little bit geeky
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and wanna learn new things,
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there's no better time than the current time, right?
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So this will help you be better at your jobs,
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faster at your jobs.
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You will probably many times even open up new things
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that you didn't think are even possible.
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Yeah, I completely agree.
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And the one thing I'd add to that, is, actually,
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I get very excited about the role that Gen AI can play
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as sort of a partner in the workforce.
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And so actually, how,
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not just how can my admin tasks be automated,
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but how can I partner with, you know,
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ChatGPT or others in order to accelerate my thinking?
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But, also, I think it's a very interesting one,
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which should give a lot of workers a lot of confidence.
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You know, our jobs are not gonna get automated out.
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Actually, CEOs that we are talking to every single day,
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are actually looking much more
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at how do they re-skill their workforce,
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rather than hire externally.
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And so it's been great seeing
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that shift across corporate America, in particular,
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to make sure that,
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yeah, they're looking within first and foremost.
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Yep. Absolutely.
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Sophie, Vlad, thank you so much.
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Thanks, Georgie.
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It was a pleasure.