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(thoughtful music)

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I love to run.

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It is the sport that I can do anytime, anywhere.

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As long as I've got my running shoes, I can train

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for races at night while traveling for work or on vacation.

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It's the kind of convenience

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and experience I value from my service providers too,

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whether that's a streaming service, my bank,

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or our family energy provider.

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I want my queries answered

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and my requests dealt with when I want,

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and without being kept waiting.

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The companies that do this well are the ones I stay with.

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It's one of the reasons we created

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Deep Customer Engagement AI by BCG X.

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Not only does it create happier, more engaged customers,

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it also increases lifetime value of that customer

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for the company by up to 40%.

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Deep Customer Engagement AI

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takes the guesswork out of customer management

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by integrating artificial intelligence into

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its customer interaction.

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From sales and customer acquisition to price optimization,

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servicing, and chain reduction.

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Let's think about what AI can enable

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before, during, and after a customer conversation.

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Before the customer interaction,

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predictive AI can anticipate customer needs,

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understand when they are most vulnerable to leaving,

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or when they are open to upselling.

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During the conversation, Gen AI can listen real time

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and provide dynamic tips

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to help the human agent meet customer needs,

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boost experience, and customer lifetime value.

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After, Gen AI can help with logging the key points

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of the interaction, ensuring accurate record keeping,

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and helping the human agent

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to move onto the next customer sooner.

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Additionally, virtual agents can handle end-to-end

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conversations without human intervention,

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massively reducing costs

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and scaling the opportunities

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to sell additional products and services.

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With these solutions, companies are always available

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to serve their customers anytime, anywhere,

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and in a very efficient way.

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With Deep Customer Engagement AI,

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we have helped many companies to reduce cost to serve by 50%

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and increase service to sales opportunities

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above 20% edge points.

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Our solutions are always on, listening to customer needs

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and capturing continuous feedback.

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Therefore, Deep Customer Engagement AI's

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algorithms are designed

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to continuously improve with every touch point.

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Just like running

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and training for a race, it's about getting better

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and better with every step.

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(futuristic upbeat music)