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<v ->For us at KONE, our purpose is clear.</v>

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We are here to shape the future of our cities

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by ensuring they run smoothly through

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continuous improvements in our innovations.

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We are doing this through a  combination of innovation,

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sustainable solutions, digitalization,

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and a strong focus on the user experience.

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A remarkable turning point for KONE was during the time

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of pandemic. We realized the power of digital disruption,

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and it was during those times, KONE took a bold move

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of relaunching its KONE digital platform.

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KONE IT has been through several steps

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in the digital transformation throughout years

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from establishing a global IT organization,

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driving modernization and innovation,

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and supporting KONE's digital services.

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BCG has had the distinct pleasure to partner

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with KONE on several key elements

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of their digital transformation journey.

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<v ->Successful digital transformation focuses</v>

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not only on technology, but also on the people.

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We found out that, for example, in the AI field,

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the companies that do it the best,

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they spend roughly 10% of the effort on algorithms,

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20% on data and technology, and 70% of the effort

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they spend on people.

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<v ->We believe a highly digital-enabled employee,</v>

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whether it's our field employees

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or our back office employees, are able

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to serve our customers even more efficiently.

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<v ->Leveraging data analytics and AI</v>

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across our whole business operation,

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our equipment life cycle, enables us

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to serve our customers better.

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It enables us also to find new business opportunities

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and as well improve our products.

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<v ->Digital technology and AI will be key to reshape</v>

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how cities' function and create smarter,

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more connected cities, ultimately making cities

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more efficient and more livable.

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<v ->The Common Data Foundation enables us</v>

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to reduce the efforts in terms of making data ready.

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<v ->Everybody is technology driven today</v>

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and when you start realizing it, you also start

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to federate in a model where you can start giving the power

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of technology in the hands of the users.

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<v ->Technology really needs to go where the magic happens,</v>

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which is a front line where employees are helping customers

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or helping their colleagues in doing things.

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And if we make a fancy technology

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but we don't take it to the people, we don't help

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the employees or colleagues to actually apply it, use it,

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change the way they work, then we basically wasted

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the whole effort.

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<v ->We move over 2 billion people</v>

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on any given day around the world.

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We are very well aware of the role

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that we play in keeping our cities

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and communities functioning by ensuring our people

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get access to the different levels

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of building efficiently and safely.

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<v ->It's been very inspiring to work with KONE.</v>

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It's a world-class company with high ambitions.

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<v ->Personally, what I enjoy the most with BCG</v>

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is the way they challenge some of our own status quo

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or fixed mindset.

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I always get a differing opinion

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or an alternate opinion for any of the topics

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that have been involved with them,

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and this is something that I've started to appreciate a lot.