The Chief Transformation Officer plays many
roles in leading a large scale change effort.
They are responsible for setting the structure
of how you will go after a transformation.
They should be role modeling the right behaviors
and what you wanna see for an organizational
change perspective.
And finally, they set the pace.
It is their responsibility to drive an uncomfortable level
of pace to force the organization to think differently.
It's their role to set the rules
and measure how we're going to be successful
and drive the discipline to achieve those results.
The key attributes of a Chief Transformation Officer
include detachment, people skills,
and the ability to look holistically across a program.
On detachment, the Chief Transformation Officer
really acts as an independent objective person.
So they are a person who is not necessarily
concerned about their next role,
or the next promotion.
They're just focused on getting the right outcome
and helping others be successful.
On people skills, a Chief Transformation Officer's
role is to figure out how to get most out of people.
Large scale change is hard, it is about hundreds
of people doing hundreds of things differently every day.
A Chief Transformation Officer has
to figure out how to help the organization
change their behavior, and their mindsets
to enable the change that the organization is looking for.
In terms of a holistic overview,
they have to be able to look across all
of the projects, and initiatives,
and understand how it fits together,
how to prioritize, and understand still
strategically where we're taking the business.