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The Chief Transformation Officer plays many

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roles in leading a large scale change effort.

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They are responsible for setting the structure

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of how you will go after a transformation.

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They should be role modeling the right behaviors

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and what you wanna see for an organizational

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change perspective.

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And finally, they set the pace.

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It is their responsibility to drive an uncomfortable level

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of pace to force the organization to think differently.

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It's their role to set the rules

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and measure how we're going to be successful

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and drive the discipline to achieve those results.

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The key attributes of a Chief Transformation Officer

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include detachment, people skills,

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and the ability to look holistically across a program.

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On detachment, the Chief Transformation Officer

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really acts as an independent objective person.

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So they are a person who is not necessarily

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concerned about their next role,

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or the next promotion.

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They're just focused on getting the right outcome

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and helping others be successful.

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On people skills, a Chief Transformation Officer's

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role is to figure out how to get most out of people.

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Large scale change is hard, it is about hundreds

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of people doing hundreds of things differently every day.

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A Chief Transformation Officer has

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to figure out how to help the organization

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change their behavior, and their mindsets

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to enable the change that the organization is looking for.

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In terms of a holistic overview,

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they have to be able to look across all

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of the projects, and initiatives,

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and understand how it fits together,

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how to prioritize, and understand still

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strategically where we're taking the business.