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It's been almost two decades
that I've been at BCG.

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I am Regional Practice
Lead for Operations in North America.

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Often so much benefit can
be gained just from utilizing

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what we already have in a better way.

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That's what's so exciting
to me about operations.

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You're able to do more with less.

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You're able to make people's jobs
more impactful.

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That’s what is addicting in my view
about operations.

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A challenge is an opportunity
to change the way an organization works.

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It's an opportunity to define
the vision for the future

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that you might not have had the motivation
to do if the challenge hadn’t popped up.

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The ability to have those near term wins,
you can be proud of,

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that start to make a difference, creates
that momentum for the future.

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That's the balance of
a transformation plan,

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is figuring out how we achieve
those near term goals

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that also put us on the right path
to the mid and long term.

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The level of knowledge I have across our offering,
across our people, the expertise

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they have, and the value that we can drive
for our clients, encourages me

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to continue to push ourselves
and our team to deepen that expertise.