10/20/70 is the golden rule when deploying AI.
Ten percent of the effort is about building algos, training
models.
Twenty percent of the effort is about building the AI system,
taking data together, and making sure it's integrated into all
the legacy and transaction systems of the company.
The most important part is the 70%: the people, business, and
process transformation.
For GenAI
this is completely critical because GenAI
will be in the hands of 50, 60, 80% of the workforce of a
company and super important to make sure that the workforce can use GenAI.
People is the key challenge for companies deploying GenAI.
In certain functions or sub-functions,
GenAI unlocks 50+% productivity gains.
It requires massive reskilling and workforce planning for the
organization, and companies can get technology wrong.
You can change your provider, you can recode your model,
you can throw some part of your technology to the bin and
rebuild the new one.
You cannot rewire your full workforce every six months.
So you need to get this challenge right.