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Generative AI will fundamentally
transform customer service,

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and chatbots are at the forefront.

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Companies are realizing
this new technology

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can reduce costs by up to 80%.

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Within a year we’ll begin
to see a new breed

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of intelligent conversational
chatbots for customer support.

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Generative AI,

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conversational AI

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empowers you to engage

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in a very natural dialog

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directly with your customer’s conversation

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that is founded on your company's
entire well of knowledge.

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So every interaction can be faster,

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more efficient, more responsive

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and highly personalized.

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While the chatbot also learns and
improves from explicit user feedback.

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Yes, companies need to
rethink their customer support.

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They need to gather existing documentation

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like troubleshooting instructions,

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product manuals and
call center workflows,

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then embed it all in an updated
company knowledge base.

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Building a conversational chatbot
from here is straightforward.

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With no wait times, 24-7 access

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and 100% recall of support information.

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It's vital to your success.

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But where do you start?

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Understand your customer’s journey.

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What are your existing sales
and support touchpoints with customers

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and what are the pain points
you need to solve for?

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Use that understanding to train your model.

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Gather existing documents and data

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to train your AI model

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for the most efficient and personalized experiences.

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Continuously refine your knowledge base.

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Address knowledge gaps
with a human-in-the-loop process

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that identifies and closes them.

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The ultimate target is a
chatbot that responds

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not just to support issues,
but that can actually help sell.

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It can prompt outbound messages,

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optimize what each customer is seeing,

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and intelligently oversee the
marketing, sales and support funnel.