Generative AI will fundamentally transform customer service,
and chatbots are at the forefront.
Companies are realizing this new technology
can reduce costs by up to 80%.
Within a year we’ll begin to see a new breed
of intelligent conversational chatbots for customer support.
Generative AI,
conversational AI
empowers you to engage
in a very natural dialog
directly with your customer’s conversation
that is founded on your company's entire well of knowledge.
So every interaction can be faster,
more efficient, more responsive
and highly personalized.
While the chatbot also learns and improves from explicit user feedback.
Yes, companies need to rethink their customer support.
They need to gather existing documentation
like troubleshooting instructions,
product manuals and call center workflows,
then embed it all in an updated company knowledge base.
Building a conversational chatbot from here is straightforward.
With no wait times, 24-7 access
and 100% recall of support information.
It's vital to your success.
But where do you start?
Understand your customer’s journey.
What are your existing sales and support touchpoints with customers
and what are the pain points you need to solve for?
Use that understanding to train your model.
Gather existing documents and data
to train your AI model
for the most efficient and personalized experiences.
Continuously refine your knowledge base.
Address knowledge gaps with a human-in-the-loop process
that identifies and closes them.
The ultimate target is a chatbot that responds
not just to support issues, but that can actually help sell.
It can prompt outbound messages,
optimize what each customer is seeing,
and intelligently oversee the marketing, sales and support funnel.