WEBVTT
1
00:00:01.230 --> 00:00:02.760
Commvault is an industry-leading
2
00:00:02.760 --> 00:00:05.100
intelligent data services platform
3
00:00:05.100 --> 00:00:08.730
that offers global enterprises business resiliency.
4
00:00:08.730 --> 00:00:11.640
When the entire world comes to a screeching halt
5
00:00:11.640 --> 00:00:15.060
because of cyberattacks, it's a company like Commvault
6
00:00:15.060 --> 00:00:17.010
that helps provide the resilience
7
00:00:17.010 --> 00:00:18.720
to get back up and running.
8
00:00:18.720 --> 00:00:20.520
A lot of companies are trying to figure out
9
00:00:20.520 --> 00:00:24.720
what their GenAI strategy is, and Commvault is the same.
10
00:00:24.720 --> 00:00:27.330
We take a very different take,
11
00:00:27.330 --> 00:00:30.120
and it's one that BCG has helped us with.
12
00:00:30.120 --> 00:00:31.320
We don't start with,
13
00:00:31.320 --> 00:00:34.380
How can we leverage more GenAI in our product
14
00:00:34.380 --> 00:00:35.580
or in our technology?
15
00:00:35.580 --> 00:00:38.940
We start with, What problem are we solving for customers?
16
00:00:38.940 --> 00:00:41.640
And then we work our way towards what's the best ingredient
17
00:00:41.640 --> 00:00:43.143
to help us solve that problem?
18
00:00:44.640 --> 00:00:47.370
Generative AI is an enabler for our development team
19
00:00:47.370 --> 00:00:49.530
to improve the productivity.
20
00:00:49.530 --> 00:00:52.710
It reduces human error if used correctly.
21
00:00:52.710 --> 00:00:55.020
The biggest gains were, of course, the DevOps teams
22
00:00:55.020 --> 00:00:56.490
and the automation teams.
23
00:00:56.490 --> 00:00:58.050
For example, our engineers
24
00:00:58.050 --> 00:01:00.480
who are managing the SaaS platform,
25
00:01:00.480 --> 00:01:03.060
when there is an incident, they file an incident report.
26
00:01:03.060 --> 00:01:05.970
So we used to have humans write up the incident report
27
00:01:05.970 --> 00:01:08.130
and there was inconsistency in the language
28
00:01:08.130 --> 00:01:09.690
that our customers would see.
29
00:01:09.690 --> 00:01:12.900
So we have replaced that with the generative AI prompt,
30
00:01:12.900 --> 00:01:14.670
which automatically generates
31
00:01:14.670 --> 00:01:18.720
a consistent incident report for our customers to see.
32
00:01:18.720 --> 00:01:21.270
We have automated creation of technical documentation,
33
00:01:21.270 --> 00:01:25.230
so instead of having our tech writers write documentation,
34
00:01:25.230 --> 00:01:26.280
we have a tool set
35
00:01:26.280 --> 00:01:28.080
that generates our technical documentation
36
00:01:28.080 --> 00:01:29.283
from design documents.
37
00:01:31.140 --> 00:01:33.483
We like to focus on who uses the product.
38
00:01:33.483 --> 00:01:35.970
Using a data-protection
39
00:01:35.970 --> 00:01:39.510
and business-resiliency product is complicated,
40
00:01:39.510 --> 00:01:43.410
so what we like to think is, how can we make that job easier
41
00:01:43.410 --> 00:01:45.060
for the backup administrator
42
00:01:45.060 --> 00:01:47.610
or for the ITSEC pros
43
00:01:47.610 --> 00:01:49.890
that are using our product in their environment?
44
00:01:49.890 --> 00:01:52.260
Twenty years ago, it was very manual.
45
00:01:52.260 --> 00:01:55.140
You can use GenAI to make that ever more automated.
46
00:01:55.140 --> 00:01:56.550
And the benefit to that
47
00:01:56.550 --> 00:01:58.800
is you take these really smart professionals,
48
00:01:58.800 --> 00:02:00.600
these IT security professionals,
49
00:02:00.600 --> 00:02:01.980
these backup administrators,
50
00:02:01.980 --> 00:02:05.220
and you can take away 50 percent of their manual tasks
51
00:02:05.220 --> 00:02:08.490
and open them up to more complicated critical projects.
52
00:02:08.490 --> 00:02:10.560
BCG has done a fantastic job
53
00:02:10.560 --> 00:02:11.910
helping us with the tool sets
54
00:02:11.910 --> 00:02:14.910
where they were engaged in measuring success
55
00:02:14.910 --> 00:02:18.390
and measuring productivity gains. We roughly saw a gain
56
00:02:18.390 --> 00:02:21.360
of about 12 percent, which was huge.
57
00:02:21.360 --> 00:02:24.180
Think about it: You have not added a single human being
58
00:02:24.180 --> 00:02:28.770
and you see a 12 percent gain, which is tremendous.
59
00:02:28.770 --> 00:02:31.560
We are just measuring time to completion of projects
60
00:02:31.560 --> 00:02:34.170
as the best way to measure success.
61
00:02:34.170 --> 00:02:36.810
And because we know that we have integrated
62
00:02:36.810 --> 00:02:40.710
a lot of generative AI into our tool sets,
63
00:02:40.710 --> 00:02:44.220
we are definitely seeing time to closure of projects
64
00:02:44.220 --> 00:02:46.153
has improved drastically.
65
00:02:48.597 --> 00:02:52.170
BCG is helping us take our strategy into the next decade.
66
00:02:52.170 --> 00:02:54.540
We are working together to figure out
67
00:02:54.540 --> 00:02:57.480
how we best leverage GenAI in our technology
68
00:02:57.480 --> 00:02:59.520
to solve hard customer problems.
69
00:02:59.520 --> 00:03:01.800
They don't come in pre-decided on what to do.
70
00:03:01.800 --> 00:03:04.080
They listen to us, they listen to our problems,
71
00:03:04.080 --> 00:03:05.820
they understand what we do,
72
00:03:05.820 --> 00:03:07.230
and they work in a model
73
00:03:07.230 --> 00:03:10.683
that is coherent to what we do here at Commvault.
74
00:03:11.610 --> 00:03:16.110
Our GenAI strategy is a responsible GenAI strategy.
75
00:03:16.110 --> 00:03:19.260
We make sure that we focus on the problem that we're solving
76
00:03:19.260 --> 00:03:21.540
for our customers and only that;
77
00:03:21.540 --> 00:03:24.660
we do not need or want more data than we need
78
00:03:24.660 --> 00:03:26.700
in order to solve the problem.
79
00:03:26.700 --> 00:03:31.230
At Commvault, then, we focus on, how do we make the ITSECs
80
00:03:31.230 --> 00:03:34.050
and the backup administrators more efficient?
81
00:03:34.050 --> 00:03:37.020
And we look internally. How can we get more efficient?
82
00:03:37.020 --> 00:03:40.170
We have about 3,000 employees all over the world,
83
00:03:40.170 --> 00:03:44.130
and the talent that we have is really exceptional.
84
00:03:44.130 --> 00:03:47.190
How can I take away 20 to 30 percent
85
00:03:47.190 --> 00:03:50.670
of the tasks they're working on today to free up time
86
00:03:50.670 --> 00:03:52.980
for them to figure out how to do something next,
87
00:03:52.980 --> 00:03:54.780
how to do something innovative next?