-: Commvault is an industry-leading
intelligent data services platform
that offers global enterprises business resiliency.
When the entire world comes to a screeching halt
because of cyberattacks, it's a company like Commvault
that helps provide the resilience
to get back up and running.
A lot of companies are trying to figure out
what their GenAI strategy is, and Commvault is the same.
We take a very different take,
and it's one that BCG has helped us with.
We don't start with,
How can we leverage more GenAI in our product
or in our technology?
We start with, What problem are we solving for customers?
And then we work our way towards what's the best ingredient
to help us solve that problem?
-: Generative AI is an enabler for our development team
to improve the productivity.
It reduces human error if used correctly.
The biggest gains were, of course, the DevOps teams
and the automation teams.
For example, our engineers
who are managing the SaaS platform,
when there is an incident, they file an incident report.
So we used to have humans write up the incident report
and there was inconsistency in the language
that our customers would see.
So we have replaced that with the generative AI prompt,
which automatically generates
a consistent incident report for our customers to see.
We have automated creation of technical documentation,
so instead of having our tech writers write documentation,
we have a tool set
that generates our technical documentation
from design documents.
-: We like to focus on who uses the product.
Using a data-protection
and business-resiliency product is complicated,
so what we like to think is, how can we make that job easier
for the backup administrator
or for the ITSEC pros
that are using our product in their environment?
Twenty years ago, it was very manual.
You can use GenAI to make that ever more automated.
And the benefit to that
is you take these really smart professionals,
these IT security professionals,
these backup administrators,
and you can take away 50 percent of their manual tasks
and open them up to more complicated critical projects.
-: BCG has done a fantastic job
helping us with the tool sets
where they were engaged in measuring success
and measuring productivity gains. We roughly saw a gain
of about 12 percent, which was huge.
Think about it: You have not added a single human being
and you see a 12 percent gain, which is tremendous.
We are just measuring time to completion of projects
as the best way to measure success.
And because we know that we have integrated
a lot of generative AI into our tool sets,
we are definitely seeing time to closure of projects
has improved drastically.
-: BCG is helping us take our strategy into the next decade.
We are working together to figure out
how we best leverage GenAI in our technology
to solve hard customer problems.
-: They don't come in pre-decided on what to do.
They listen to us, they listen to our problems,
they understand what we do,
and they work in a model
that is coherent to what we do here at Commvault.
-: Our GenAI strategy is a responsible GenAI strategy.
We make sure that we focus on the problem that we're solving
for our customers and only that;
we do not need or want more data than we need
in order to solve the problem.
At Commvault, then, we focus on, how do we make the ITSECs
and the backup administrators more efficient?
And we look internally. How can we get more efficient?
We have about 3,000 employees all over the world,
and the talent that we have is really exceptional.
How can I take away 20 to 30 percent
of the tasks they're working on today to free up time
for them to figure out how to do something next,
how to do something innovative next?