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David, welcome.
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Does the current business environment, in your opinion,
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require marketers to think differently,
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to think more strategically,
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perhaps about precision branding?
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I do think so, and some of our recent work
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has illuminated some really tremendous opportunities
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for clients to get sharper
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about how they approach branding investment.
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For example, a couple of new findings include
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every dollar that a client takes out
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of brand marketing budgets now,
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we find that they may have to reinvest $2 in the future
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to regain the lost market share.
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We're also finding that the investments
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that a brand makes for a brand in one demand occasion
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may not actually play to the strength of another occasion,
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and so clients need to be thinking about
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which demand occasions really matter for them strategically,
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and potentially focusing more of their investments
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in the ones where they have a right to win,
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and maybe even pulling back in places
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where they're either already winning so handily
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they don't need to invest,
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or where they have more of a lagging approach
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and will never be able to catch up.
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So that precision branding idea is getting very sharp
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about where it makes sense to allocate your investment,
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and then having the fortitude and confidence to do that
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over multiple years with the right kinds
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of milestones and measurements behind you.
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Let's talk about gen AI, it's the hot topic.
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What role do you see it playing
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in helping brands to not just reach,
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but engage their audiences,
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but also the tech is moving so quickly?
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Yeah.
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How do you stay on top of that?
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I think there's really a great opportunity
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with precision branding to be thinking about
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different demand occasions, different audiences
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needing different messages or content,
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and that need for more content then is served by gen AI
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where the cost of delivering versions
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or different messages, and different creative elements
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has dropped hopefully in the future.
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So I think there's really that promise
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of a targeted precise marketing campaign
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that's scientific and rigorous, I think,
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is supported by gen AI at the helm of building out
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scalable content that allows you to do it.
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Who's doing precision branding well?
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What does best practice look like?
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Well, you've heard of many of the ones doing it well
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by virtue of the fact that they are so good at branding.
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So, you know, the household names
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that are so good at this include Apple, you know,
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Amazon, others that are
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really high, they're champions within their field,
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they've over invested for years,
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and then now have reaped the fruits
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of those investments over time.
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We also find that in a digital world, you know,
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many of you may see that
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there's that new brand on Instagram
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that's targeted to your niche or to your friend group.
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That's an example of what probably in the past
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could not have possibly been economic,
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but now brands might be able to play in niches
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leveraging digital tools and precision branding components
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to get in there and become a really well known brand
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for that specific area of expertise.
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So what can smaller businesses learn from those big ones,
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how to do it well?
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I think one key thing is: understand
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where you have a right to win, with what audience,
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with what kind of demand occasion, or need,
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and really focus more of your investments
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into that demand space.
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Too often, brands might take a 1970s playbook
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of a broad mass campaign, and a digital challenger
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might really need to overspend in a much smaller area
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in order to really capture the mind share
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of an audience within that territory.
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David, thank you so much.
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Of course.