WEBVTT 11971c86-19c1-4957-b93b-7bf1185cb2a4-0 00:00:00.550 --> 00:00:02.933 Lauren, what makes an ad campaign impactful and 11971c86-19c1-4957-b93b-7bf1185cb2a4-1 00:00:02.933 --> 00:00:03.430 successful 1754eb95-42f8-40b7-9105-5c1b268e3028-0 00:00:04.110 --> 00:00:07.511 if it starts with what customers want, if we actually understand 1754eb95-42f8-40b7-9105-5c1b268e3028-1 00:00:07.511 --> 00:00:10.755 their needs, where companies are differentiated and where you 1754eb95-42f8-40b7-9105-5c1b268e3028-2 00:00:10.755 --> 00:00:14.104 have a right to win and use that to influence towards something 1754eb95-42f8-40b7-9105-5c1b268e3028-3 00:00:14.104 --> 00:00:16.825 that is sustainable and will drive growth. And most 1754eb95-42f8-40b7-9105-5c1b268e3028-4 00:00:16.825 --> 00:00:20.122 importantly, we're going to have to innovate a lot so that the 1754eb95-42f8-40b7-9105-5c1b268e3028-5 00:00:20.122 --> 00:00:23.104 products and services we are marketing in a campaign are 1754eb95-42f8-40b7-9105-5c1b268e3028-6 00:00:23.104 --> 00:00:26.558 actually outperforming. Building on that innovation theme, we are 1754eb95-42f8-40b7-9105-5c1b268e3028-7 00:00:26.558 --> 00:00:29.855 seeing innovation in terms of the work behind the work, how we 1754eb95-42f8-40b7-9105-5c1b268e3028-8 00:00:29.855 --> 00:00:33.099 do the work that we do, can we do it more sustainably and can 1754eb95-42f8-40b7-9105-5c1b268e3028-9 00:00:33.099 --> 00:00:34.459 we do it more efficiently. dd9a49af-38cd-44bf-9baa-7f947962ad60-0 00:00:34.630 --> 00:00:38.002 On the other side, it's got to drive growth. We know that at dd9a49af-38cd-44bf-9baa-7f947962ad60-1 00:00:38.002 --> 00:00:41.429 the end of the day. So I think advertising has great power to dd9a49af-38cd-44bf-9baa-7f947962ad60-2 00:00:41.429 --> 00:00:44.968 persuade, it can has great power to motivate. We're not selling dd9a49af-38cd-44bf-9baa-7f947962ad60-3 00:00:44.968 --> 00:00:48.616 perfection here. We're trying to sell better and there are better dd9a49af-38cd-44bf-9baa-7f947962ad60-4 00:00:48.616 --> 00:00:50.220 choices that we can all make. 19ca488c-9990-483b-bc09-741844710603-0 00:00:51.530 --> 00:00:55.170