WEBVTT

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So we've gone through this really crazy year

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by anything we would have expected, you know, 12 months ago.

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Are there one or two leadership lessons

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that you take away personally from this year

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that you think just, you know,

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have really stood out for you going through it?

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<v ->Yeah, hugely inspired by people.</v>

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Our associates and other people that I've met

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during the course of this year.

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Just the ability of humans to have faith,

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to work together and overcome things

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is something that will persist.

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And then the other thing is decision-making,

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and being so deliberate.

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As a leader, you don't need to make

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and should not make every decision.

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You want to use collective wisdom.

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And just being aware of who

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is in the best position to make that call.

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We've had the discussion who owns it, let them make it,

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and tell them it's their responsibility to make it,

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and then step back and let them do it.

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You get more speed.

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I can't tell you how many times

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during the course of the year I've said,

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"I don't know.

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I hear you.

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You should make that call and please make it quickly, go."

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And that just unlocks speed at scale

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in a way that, you know,

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we weren't as good at before this crisis.