-: You've had experiences leading through crises before:
9/11, the bankruptcy challenge, what lessons
did you take from that that translated well
to this environment, and what things did you have to
sort of learn anew because it wasn't the same kind of thing?
How did those past experiences help shape you for this one?
-: You know, when people ask me that question,
I refer back to an observation that Frank Blake,
the former CEO and chairman of the Home Depot Company,
a great friend, a great mentor, and he's my boss,
he's the chairman, the independent chairman
on the Delta Board of Directors,
and in the early days of the pandemic, he shared with me,
you know, "You've been through crises,
you know that it's not crises that build character.
You know, people many times think, you know,
going through the fire, you know, fortifies you,
and builds that resilience.
It actually reveals your character.
It shows people who you are by the decisions you make,
and they will remember the decisions
that you're taking now for years to come."
And I think about that every single day,
Rich, every single day.
It's probably one of the first thoughts on my mind
when I think about work, getting ready.
The character at Delta really has shown through
in a very great way, and I'm so proud
of our team for what they've done.