WEBVTT

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<v ->You've had experiences leading through crises before:</v>

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9/11, the bankruptcy challenge, what lessons

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did you take from that that translated well

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to this environment, and what things did you have to

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sort of learn anew because it wasn't the same kind of thing?

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How did those past experiences help shape you for this one?

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<v ->You know, when people ask me that question,</v>

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I refer back to an observation that Frank Blake,

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the former CEO and chairman of the Home Depot Company,

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a great friend, a great mentor, and he's my boss,

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he's the chairman, the independent chairman

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on the Delta Board of Directors,

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and in the early days of the pandemic, he shared with me,

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you know, "You've been through crises,

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you know that it's not crises that build character.

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You know, people many times think, you know,

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going through the fire, you know, fortifies you,

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and builds that resilience.

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It actually reveals your character.

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It shows people who you are by the decisions you make,

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and they will remember the decisions

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that you're taking now for years to come."

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And I think about that every single day,

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Rich, every single day.

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It's probably one of the first thoughts on my mind

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when I think about work, getting ready.

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The character at Delta really has shown through

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in a very great way, and I'm so proud

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of our team for what they've done.