WEBVTT

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<v ->It's critical in cost transformations</v>

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that leaders keep employees motivated

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and feeling supported throughout the process.

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Change is not easy,

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and as human beings, we all hate change.

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Helping employees see that you understand, as a leader,

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what they're feeling,

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having empathy to what they're feeling,

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recognizing their feelings,

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and stating those without fear, is critical.

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Not only that, but helping them understand

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why the change is necessary.

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Why are we going through these changes?

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Why is this going to be so painful?

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Understanding that change is hard,

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and helping them see a positive vision of the future.

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Where will we be in three to five years

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once we've done all of the hard work

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and gone through all of these changes?

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Communicating with them clearly and often

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is critical to keeping them motivated along the journey.

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(gentle music)