WEBVTT 1 00:00:00.208 --> 00:00:00.750 Here we go. 2 00:00:00.750 --> 00:00:05.338 We're midweek in Davos, and as expected, the theme of the week 3 00:00:05.338 --> 00:00:06.715 so far has been AI. 4 00:00:08.925 --> 00:00:10.135 It is super exciting. 5 00:00:10.135 --> 00:00:12.846 When I step back and think through all the panels and the 6 00:00:12.846 --> 00:00:15.765 conversations, a number of the conversations stay at a pretty 7 00:00:15.765 --> 00:00:16.266 high level. 8 00:00:17.308 --> 00:00:20.645 The spiciest conversations that I've had over the last couple of 9 00:00:20.645 --> 00:00:20.854 days 10 00:00:21.104 --> 00:00:24.065 were around architecture, architecture, architecture. And 11 00:00:24.065 --> 00:00:25.483 there are two flavors of it. 12 00:00:25.692 --> 00:00:28.486 The first one is around the business operating model. 13 00:00:29.029 --> 00:00:32.699 How do we find new jobs to actually do these things? 14 00:00:32.741 --> 00:00:36.161 If one person needs to review the agents and the performance 15 00:00:36.161 --> 00:00:39.539 of the agents, how do we even describe that job description 16 00:00:39.539 --> 00:00:41.791 and how do we even recruit those folks? 17 00:00:41.791 --> 00:00:42.792 How do we get them in? 18 00:00:43.043 --> 00:00:46.713 Once they're in, how do we put the operating model in place so 19 00:00:46.713 --> 00:00:49.257 that we are truly AI-first company? Who has 20 00:00:49.257 --> 00:00:51.676 responsibilities to reshape the workflow? 21 00:00:51.676 --> 00:00:54.721 Is it the tech team or is it the business team? And struggling 22 00:00:54.721 --> 00:00:57.849 through the operating model is the big first questions where we 23 00:00:57.849 --> 00:00:59.768 had the most interesting conversations. 24 00:00:59.976 --> 00:01:02.062 The second one is around the tech architecture. 25 00:01:02.062 --> 00:01:06.149 The companies that have leaned in have experienced roadblocks 26 00:01:06.149 --> 00:01:09.194 in deploying the tech as is from the vendors. 27 00:01:09.194 --> 00:01:12.572 So they're now stepping back and saying: If I'm to design this 28 00:01:12.572 --> 00:01:15.784 bottoms up to really be AI-first company, how would I do it 29 00:01:15.784 --> 00:01:16.409 differently? 30 00:01:16.409 --> 00:01:19.496 And they're having fascinating conversations with the tech 31 00:01:19.496 --> 00:01:21.831 vendors in rethinking the tech architecture. 32 00:01:21.831 --> 00:01:24.542 So this is a little bit of a sneak peek on the conversations 33 00:01:24.542 --> 00:01:25.001 this week. 34 00:01:25.001 --> 00:01:26.628 So stay tuned for more updates.