WEBVTT 00:00:01.400 --> 00:00:02.920 With GenAI at the core, 00:00:03.200 --> 00:00:08.880 DEEP AI’s GenAI accelerators help clients reinvent and reshape their people, processes, and technology 00:00:08.880 --> 00:00:11.040 to transform their customer service operation. 00:00:11.720 --> 00:00:14.280 Together, we build customized GenAI programs 00:00:14.280 --> 00:00:16.360 that leverage our proprietary ecosystem 00:00:16.360 --> 00:00:21.440 to reduce total cost-to-serve by 70% and increase serve-to-sell by 20%. 00:00:22.280 --> 00:00:24.880 Our customer service approach focuses on augmenting your 00:00:24.880 --> 00:00:27.880 servicing, selling, and engagement capabilities by; 00:00:27.920 --> 00:00:30.840 gaining a deep understanding of root causes for servicing, 00:00:31.200 --> 00:00:33.760 launching digital actions to avoid human touchpoints, 00:00:34.040 --> 00:00:37.080 utilizing GenAI chatbots to improve channel optimization, 00:00:37.320 --> 00:00:40.600 and deploying generative self-service IVR for call automation. 00:00:40.720 --> 00:00:43.880 All while enhancing agents' capabilities to boost their productivity. 00:00:45.200 --> 00:00:46.960 Our modular and tech agnostic system 00:00:46.960 --> 00:00:48.560 works with your current cloud services, 00:00:48.800 --> 00:00:52.840 enabling you to activate 80% of the roadmap to transform your contact centers. 00:00:53.200 --> 00:00:57.040 Moving from proof-of-concept to an at-scale solution in just a few weeks. 00:00:57.560 --> 00:01:01.640 These modules include data ingestion, transcription, input enhancer, 00:01:01.960 --> 00:01:07.400 retrieval, extraction, output enhancer, ground-truth generator, and evaluation. 00:01:07.720 --> 00:01:10.440 And they seamlessly integrate into your existing infrastructure, 00:01:10.440 --> 00:01:12.000 regardless of consumption model. 00:01:13.720 --> 00:01:18.360 DEEP AI’s GenAI accelerators generate financial impact by empowering front-line productivity, 00:01:19.480 --> 00:01:21.200 increasing conversion rate, 00:01:22.480 --> 00:01:24.640 multiplying sales effectiveness, 00:01:25.640 --> 00:01:27.800 optimizing the agent experience, 00:01:29.040 --> 00:01:31.560 and improving first-call resolution. 00:01:32.840 --> 00:01:34.800 We transform the way you work, 00:01:34.960 --> 00:01:38.200 redefining processes and upskilling teams to ensure adoption. 00:01:38.880 --> 00:01:42.080 Are you ready to reinvent and reshape your customer service operation 00:01:42.200 --> 00:01:43.680 with DEEP AI?