WEBVTT

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Debbie, thank you so much for
being here.

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From your research, what can you
tell us about the relationship

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between Gen-AI adoption

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and employee joy and
effectiveness?

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I know you wonder, like, what
are those things have to do with

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one another?

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But every company is rolling out
Gen-AI,

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and they're doing it with a sole
focus on productivity.

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And if they focus on
productivity alone, guess what?

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Employees are not going to
engage and use it.

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And what we need to do is focus
on, yes, productivity, but also

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how do these technologies make
work better and make work more

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enjoyable for employees.

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And you may ask, well, why
should I care about employee

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joy?

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Well, obviously, you should care
about whether your employees

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enjoy their work.

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But our research shows that
employees who enjoy their work

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are half is likely to quit.

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OK, so just imagine, you could
keep your high performers

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longer.

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You can motivate people more.

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You can keep your knowledge
in-house.

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You could reduce attrition.

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So that's why we should worry
about whether these technologies

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are helping employees enjoy
their work. And how can managers

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really foster Gen-AI adoption,

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and why is it important for them
to do so?

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Well, you're never going to
realize the productivity promise

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if your employees don't embrace
these new technologies.

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And so, what you need to do is
two things.

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One, you need to point these
technologies at the parts of the

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workday that are really
frustrating for employees, the

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parts that create what we call
toil, and don't point them at

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the parts of the job that your
employees love because you're

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going to make them like their
work less.

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So that's the first thing you
need to do.

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The second thing you need to do
is actually don't just say

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here's the new technology,
here's how you should use it,

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and expect them to adopt it.

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You should co-create it with
them because they know where

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they need it the most.

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And once they feel part of the
solution, not only will the

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solution be better, but they'll
actually want to use it

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themselves and tell their peers
to use it.

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What advice would you have for
business leaders trying to

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balance efficiency gains and
employee joy? To first recognize

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it's not a tradeoff.

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It's not like, well, either your
employees can enjoy their work

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or you can get more efficiency
gains out of technology.

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It's an "and," right? If
employees enjoy their work,

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their customers are going to be
happier.

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If employees enjoy their work,
they're going to bring their

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whole self and all their effort.

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Like there are employees who
just show up, right?

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It's like punch the clock.

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They just show up.

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And then there are employees who
show up. And their worth, they

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just generate so much more
value.

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And so they're synergistic.

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Productivity and joy go
together.

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They're not a tradeoff.

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Thank you so much.