WEBVTT

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Seherish, thank you so much for
joining us at Dreamforce.

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What has stood out to you most
so far?

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I think the things that have
stood out most so far to me is

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AI innovation, digital
transformation, and the

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importance of data integration
across multiple systems that,

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basically, will enable
businesses to be able to take

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that harmonized data and then
feed it in terms of real-time

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decision-making processes that
enable Agentforce.

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When it comes to integrating AI,
what are the challenges and what

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are the opportunities you see in
the future?

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I think from a challenges
perspective, the key thing of

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importance is going to be data
integrity, security, right?

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In terms of how do we make sure
that there is trust in data,

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it's validated, it's secure,
anonymized for businesses.

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And then the second key thing is
going to be, is the bias that

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can come from not having
intelligent-enough emotional,

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ethical understanding in the AI
models in terms of how do we

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drive certain decision making,
especially when it comes to

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sensitive sectors, such as
finance or health care or

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anything like that.

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How do you make sure that
anything that's getting produced

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by AI is ethical, right?

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And then from businesses, it
will be really important to also

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make sure that the humans that
AI is going to be supporting, do

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they actually trust what is
coming out of it

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as well. I think that's going to
be of importance.

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And how can leaders really drive
business outcomes with AI?

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I think from a business
outcomes perspective and the

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opportunities that are there for
us is really focusing on

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how do we

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make sure that you can create
automation that enhances

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decision making, right?

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And then in addition, looking at
how do we create processes that

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And then in addition, looking at
how do we create processes that

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are helping users create
personalized experiences.

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So it gives everyone a
competitive advantage in terms

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of their go-to-market strategy.

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Thank you so much.

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I appreciate it.