With GenAI at the core,
Deep Customer Engagement AI’s GenAI accelerators help clients reinvent
and reshape their people, processes, and technology
to transform their customer service operation.
Together, we build customized GenAI programs
that leverage our proprietary ecosystem
to reduce total cost-to-serve by 70% and increase serve-to-sell by 20%.
Our customer service approach focuses on augmenting your
servicing, selling, and engagement capabilities by;
gaining a deep understanding of root causes for servicing,
launching digital actions to avoid human touchpoints,
utilizing GenAI chatbots to improve channel optimization,
and deploying generative self-service IVR for call automation.
All while enhancing agents' capabilities to boost their productivity.
Our modular and tech agnostic system
works with your current cloud services,
enabling you to activate 80% of the roadmap to transform your contact centers.
Moving from proof-of-concept to an at-scale solution in just a few weeks.
These modules include data ingestion, transcription, input enhancer,
retrieval, extraction, output enhancer, ground-truth generator, and evaluation.
And they seamlessly integrate into your existing infrastructure,
regardless of consumption model.
Deep Customer Engagement AI’s GenAI accelerators generate financial impact
by empowering front-line productivity,
increasing conversion rate,
multiplying sales effectiveness,
optimizing the agent experience,
and improving first-call resolution.
We transform the way you work,
redefining processes and upskilling teams to ensure adoption.
Are you ready to reinvent and reshape your customer service operation
with Deep Customer Engagement AI by BCG X?