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- Climate change is the global challenge
of the 21st century.
How we act today
will decide the lives of generations to come.
E.ON is at the forefront of this critical situation.
As the climate crisis grows more and more urgent,
systems that have been in place for decades
are becoming obsolete.
BCG Platinion provided technical knowledge and guidance,
enabling E.ON to start this massive change from within.
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- In the past,
when you were talking about an energy world,
you were talking about a closed system
with very few suppliers,
which were super predictable,
so no need to really digitize.
- We're trying to change basically the entire IT landscape
of what we call German sales.
So it doesn't really get any bigger than that.
- And this touches the people part,
it touches the processes,
but it also touches technology
- Situations where change has to happen
on such a fundamental level,
it feels overwhelming and even scary,
even for a big company like E.ON.
- Nearly nobody believed that we were able
to really shift sales business for E.ON
onto this new platform.
- Besides the technological changes and implementing agile,
part of our work was really to change
and shift the mindset within E.ON.
- Before the digital sales platform project,
we worked more or less in a waterfall approach.
Now we changed to a agile way of working.
- People had to invent really new ways
of providing products and services to the customer.
- We jointly agreed that we would go through each
individual team and really teach them hands-on
or work with them for a certain period of time.
- What BCG Platinion does is they blend in,
so sooner or later,
you don't even recognize that they are externals.
But at the same time they help the team
that they're working with to live without them.
- Bringing agents on board really helped us
to increase the customer focus tremendously.
- Now the platform is tailored to the agents
because it's built
from the agents and with the agents,
and that's awesome.
- That's always cool
if you have someone on the client side
where you can see
they try to take your ideas further
and try to really make a difference in their organization.
- Having the passion for technology,
we call it engineering excellence, really an initiative to
take the ownership for technology,
think broader, and think about reuse and scalability.
- It was really the best project
where business and IT worked hand in hand.
- We could boost the delivery in terms of speeding output
by more than four times,
which is way beyond what we ever imagined.
- Combining 50 million customers with all the technology
and all the connections we have by our grid systems
is an outstanding chance to become greener.
I'm really proud that we have the chance
to drive this transformation.
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