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(electronic music)

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- Climate change is the global challenge

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of the 21st century.

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How we act today

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will decide the lives
of generations to come.

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E.ON is at the forefront
of this critical situation.

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As the climate crisis
grows more and more urgent,

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systems that have been
in place for decades

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are becoming obsolete.

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BCG Platinion provided technical
knowledge and guidance,

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enabling E.ON to start this
massive change from within.

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(music)

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- In the past,

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when you were talking
about an energy world,

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you were talking about a closed system

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with very few suppliers,

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which were super predictable,

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so no need to really digitize.

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- We're trying to change
basically the entire IT landscape

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of what we call German sales.

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So it doesn't really get
any bigger than that.

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- And this touches the people part,

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it touches the processes,

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but it also touches technology

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- Situations where change has to happen

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on such a fundamental level,

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it feels overwhelming and even scary,

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even for a big company like E.ON.

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- Nearly nobody believed that we were able

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to really shift sales business for E.ON

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onto this new platform.

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- Besides the technological
changes and implementing agile,

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part of our work was really to change

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and shift the mindset within E.ON.

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- Before the digital
sales platform project,

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we worked more or less
in a waterfall approach.

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Now we changed to a agile way of working.

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- People had to invent really new ways

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of providing products and
services to the customer.

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- We jointly agreed that
we would go through each

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individual team and
really teach them hands-on

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or work with them for a
certain period of time.

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- What BCG Platinion
does is they blend in,

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so sooner or later,

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you don't even recognize
that they are externals.

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But at the same time they help the team

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that they're working with
to live without them.

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- Bringing agents on
board really helped us

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to increase the customer
focus tremendously.

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- Now the platform is
tailored to the agents

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because it's built

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from the agents and with the agents,

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and that's awesome.

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- That's always cool

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if you have someone on the client side

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where you can see

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they try to take your ideas further

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and try to really make a
difference in their organization.

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- Having the passion for technology,

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we call it engineering excellence,
really an initiative to

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take the ownership for technology,

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think broader, and think
about reuse and scalability.

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- It was really the best project

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where business and IT worked hand in hand.

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- We could boost the delivery
in terms of speeding output

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by more than four times,

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which is way beyond what we ever imagined.

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- Combining 50 million customers
with all the technology

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and all the connections we
have by our grid systems

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is an outstanding chance
to become greener.

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I'm really proud that we have the chance

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to drive this transformation.

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(electronic music)