WEBVTT

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- There's maybe two things.

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First, to me,

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the one big thing is thinking in scenarios

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is really about building scenarios.

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How can the future look like

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and what do you need to do now
to prepare for that future?

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And the second one,

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and this was the big one
for us in that crisis

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and in that very moment of emergency,

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is all about communication.

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So you need to communicate
the situation to your teams.

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You need to communicate the urgency,

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but at the same time you
need to give them confidence

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and optimism that you'll
jointly work through this

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and that you as a team, as a company,

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as an organization, come out stronger.

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So this is to me the two big learnings

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that we took out of it.