(bright music)
Narrator: In today's business environment,
digital performance can make the difference
between being an industry leader
or losing ground to fast-moving competitors.
But only about 30% of companies
navigate a digital transformation successfully.
Generali Italia, a leading insurance company,
became one of the coveted 30%.
They did so by delivering a digital transformation
that blended both digital and human capabilities.
-: Transforming IT is more than simply writing code,
and is also more than buying technology
from external providers.
And that's why we structured the program
into four main pillars:
IT Architecture, Ways of Working,
People, and Continuous Improvement.
Narrator: The company also knew
that it wasn't enough simply to experiment with pilots
in a few business units.
They committed to change across the whole organization.
-: The IT Architecture stream had the objective
to rewrite the core pieces of our core legacy systems,
and doing this based on modern standards like microservices.
Ways of Working stream had the objective
to enforce different ways of working
based on DevOps and Agile methodology.
We managed to now have about 40 teams
fully working in Agile methodology
and covering 40% of our project activities.
And 15 of those are also working fully
with DevOps methodology.
The People stream had the objective
to secure all the key skills
that we needed for the transformation.
The key element was to set up a digital factory,
which basically
acts as an InsureTech within the company,
and had the mandate to attract and retain
all the talents that we needed.
And finally, Continuous Improvement stream had the objective
to enforce and enable a culture
of obsessive focus on performance.
Narrator: Organizations that think big and move nimbly
will find competitive advantage.
As a result of its digital transformation,
Generali radically improved their digital performance.
-: During this transformation,
we completely transformed our IT performance.
We managed to reduce our response time by more than 50%,
reducing the average response time
from about 2 seconds to 0.8 seconds.
We also managed to drastically improve
the availability of our core systems,
and the downtime hours dramatically improved.
And also, we managed to drastically improve quality,
with defect rate that went down by a factor of 10.
Narrator: As a result of its digital transformation,
Generali Italia has unlocked new business growth,
and become a digital leader in insurance.
(bright music)