WEBVTT

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<v ->Eliminate complexity, simplify processes,</v>

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drive automation to enhance productivity,

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and embed AI everywhere.

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These are the building blocks

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of IBM's transformation journey

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aimed at delivering a $3 billion productivity impact

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and fueling investments in growth.

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My name is Nonie Sethi,

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and this is our Impact in 60.

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With BCG,

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IBM is applying this approach function by function

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across the organization.

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In customer support, for example,

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an automated system resolves 70% of client inquiries,

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enabling professionals to work on prioritized caseloads

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and deliver 26% faster time-to-resolution.

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The current focus integrates generative AI,

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creating efficiencies in code generation,

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talent management, and elsewhere.

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This package of growth solutions has been so successful

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that IBM is now offering it to other companies

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with BCG as a key go-to-market partner.

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And that's our Impact in 60.

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(gentle music)