WEBVTT - https://maestrasuite.com

0
00:00:00.080 --> 00:00:02.439
For us at KONE our
purpose is clear.

1
00:00:02.440 --> 00:00:04.879
We are here to shape
the future of our cities

2
00:00:04.880 --> 00:00:06.819
by ensuring they
run smoothly through

3
00:00:06.830 --> 00:00:09.279
continuous improvements
and our innovations.

4
00:00:09.400 --> 00:00:12.259
We are doing this through
combination of innovation,

5
00:00:12.270 --> 00:00:13.599
sustainable solutions,

6
00:00:13.600 --> 00:00:17.159
digitalization, and a strong
focus on the user experience.

7
00:00:17.800 --> 00:00:20.129
A remarkable turning
point for KONE was during

8
00:00:20.140 --> 00:00:21.239
the time of pandemic.

9
00:00:21.440 --> 00:00:23.859
We realized the power
of digital disruption,

10
00:00:23.870 --> 00:00:24.759
and it was during

11
00:00:24.760 --> 00:00:27.848
those times KONE took a
bold move of relaunching

12
00:00:27.860 --> 00:00:29.639
its KONE digital platform.

13
00:00:30.040 --> 00:00:31.119
KONE IT

14
00:00:31.120 --> 00:00:34.029
has been through several steps
in the digital transformation

15
00:00:34.040 --> 00:00:35.119
throughout the years.

16
00:00:35.120 --> 00:00:37.959
From establishing a
global IT organization,

17
00:00:37.960 --> 00:00:40.769
driving modernization and
innovation, and supporting

18
00:00:40.780 --> 00:00:42.079
KONE’s digital services.

19
00:00:42.320 --> 00:00:44.559
BCG has had the distinct
pleasure to partner

20
00:00:44.570 --> 00:00:45.599
with KONE on several

21
00:00:45.600 --> 00:00:48.399
key elements of the digital
transformation journey.

22
00:00:48.640 --> 00:00:51.059
Successful digital
transformation focuses

23
00:00:51.070 --> 00:00:52.279
not only on technology

24
00:00:52.400 --> 00:00:53.479
but also on the people.

25
00:00:53.480 --> 00:00:56.159
We found out that, for
example, on AI field, the

26
00:00:56.170 --> 00:00:57.879
companies that do it the best,

27
00:00:58.040 --> 00:01:01.319
they spend roughly 10% of
the effort on algorithms,

28
00:01:01.800 --> 00:01:05.279
20% on data and technology,

29
00:01:05.720 --> 00:01:08.279
and 70% of the effort
they spend on people.

30
00:01:08.720 --> 00:01:11.479
We believe a highly
digital enabled employee,

31
00:01:11.480 --> 00:01:13.569
whether it's our field
employees or our back

32
00:01:13.580 --> 00:01:14.479
office employees,

33
00:01:14.560 --> 00:01:16.758
are able to serve
our customers, even

34
00:01:16.770 --> 00:01:17.919
more efficiently.

35
00:01:18.120 --> 00:01:22.879
Leveraging data analytics and
AI across our whole business

36
00:01:22.880 --> 00:01:25.989
operation, our equipment
lifecycle enables us to

37
00:01:26.000 --> 00:01:27.759
serve our customers better.

38
00:01:28.120 --> 00:01:31.719
It enables us also to find
new business opportunities

39
00:01:31.880 --> 00:01:34.119
and as well improve
our products.

40
00:01:34.120 --> 00:01:36.439
Digital technology
and AI will be key

41
00:01:36.440 --> 00:01:39.209
to reshape how cities
function and create smarter,

42
00:01:39.220 --> 00:01:40.519
more connected cities,

43
00:01:40.640 --> 00:01:43.639
ultimately making cities more
efficient and more livable.

44
00:01:44.200 --> 00:01:47.319
The Common Data Foundation
enables us to reduce

45
00:01:47.320 --> 00:01:50.119
the efforts in terms
of making data ready.

46
00:01:50.360 --> 00:01:52.479
Everybody is technology
driven today.

47
00:01:52.480 --> 00:01:55.169
And when you start realizing
it, you also start to

48
00:01:55.180 --> 00:01:56.199
federate in a model

49
00:01:56.200 --> 00:01:58.288
where you can start giving
the power of technology

50
00:01:58.300 --> 00:01:59.359
in the hands of the users.

51
00:01:59.640 --> 00:02:01.879
The technology really needs
to go where the magic happens,

52
00:02:01.880 --> 00:02:04.519
which is a front line
where, employees are helping

53
00:02:04.520 --> 00:02:07.639
customers or helping, their
colleagues in doing things.

54
00:02:07.880 --> 00:02:10.479
And if we make a fancy
technology, but we don't

55
00:02:10.490 --> 00:02:11.719
take it to the people,

56
00:02:11.720 --> 00:02:12.719
we don't help the employees

57
00:02:12.720 --> 00:02:15.419
or colleagues to actually,
apply it, use it, change

58
00:02:15.430 --> 00:02:16.359
the way they work,

59
00:02:16.600 --> 00:02:19.279
then, you know, we basically
wasted the whole effort.

60
00:02:19.280 --> 00:02:21.939
We move over 2 billion
people on any given

61
00:02:21.950 --> 00:02:23.359
day around the world.

62
00:02:23.720 --> 00:02:26.079
We are very well aware
of the role that we play

63
00:02:26.080 --> 00:02:28.669
in keeping our cities and
communities functioning

64
00:02:28.680 --> 00:02:29.839
by ensuring our people

65
00:02:29.840 --> 00:02:32.309
get access to the different
levels of building

66
00:02:32.320 --> 00:02:33.639
efficiently and safely.

67
00:02:34.160 --> 00:02:36.599
It's been very inspiring
to be working with KONE.

68
00:02:36.600 --> 00:02:38.959
It's a world class company
with high ambitions.

69
00:02:38.960 --> 00:02:41.739
Personally, what I enjoy
the most with BCG is

70
00:02:41.750 --> 00:02:43.159
the way they challenge

71
00:02:43.160 --> 00:02:46.279
some of our own status
quo or fixed mindset.

72
00:02:46.520 --> 00:02:48.349
I always get a
different opinion or

73
00:02:48.360 --> 00:02:49.519
an alternate opinion

74
00:02:49.520 --> 00:02:51.839
for any of the topics that I
have been involved with them.

75
00:02:51.840 --> 00:02:53.209
And this is something
that I have started

76
00:02:53.220 --> 00:02:53.919
to appreciate a lot.